The Call Center Representative (Rep) will be responsible for general information and inbound sales calls at our client site, the Rockefeller Center attractions to include – Top of the Rock Observation Deck, The Rink, Rock Center Tour and The Rainbow Room. The SPS Call Center rep will also be responsible for supporting the client sales team on booking seasonal groups, correspondence with customers on changes to their ticket orders and booking ancillary revenue products across the Rockefeller Center attractions. Key Responsibilities: The Call Center Rep will act as a brand ambassador providing exceptional customer service and producing sales through all points of customer contact. Answer, respond to, and solve customer issues in a courteous and timely manner through the various telephone lines and email inboxes Support the client sales team with B2C prospects, register new B2C customers, book group bookings and answer client specific questions Handle inbound calls from customers who have questions about placing a new ticket order or editing existing orders for Top of the Rock, The Rink and The Rock Center Art and Architecture Tour Troubleshoot and evaluate the needs of each customer to identify the best solution in the interest of providing an outstanding and personalized customer experience 2 Actively contribute new ideas to help develop and improve efficiencies in our operating procedures Perform additional tasks or duties as assigned by direct Supervisor About you:

High School diploma or equivalent Proficiency in Microsoft Office to include, Excel, Outlook, PowerPoint and Word Must be enthusiastic, willing to work in a fastpaced environment, and handle a high volume of calls Experience in an inbound call center with focus on customer service Preferred to have experience with attraction ticketing systems and Vonage Call Center Software Must be able to speak, understand, read and write English, multilingual is a plus Must be able to work weekends, holidays, and other shifts as necessary Critical Competencies for Success: Excellent interpersonal, verbal, and written communication skills Passion for working with people and providing outstanding customer service Takes initiative and is a proactive contributor always focused on continuous improvement Attention to the small details, ensuring quality and standards are never compromised Eager to be a part of a fastpaced and dynamic work environment *Onsite presence is required for this position.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.