Call Center Agent, BAR
100% Remote within California, Must reside in California.

The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California. We are seeking a Call Center Agent to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation.

The Foundation for California Community Colleges administers and manages a call center which provides services to the public for multiple Air Quality Programs.

The Foundation, under contract with BAR (Bureau of Automotive Repair), Smog Check Referee Program (“Program”), provides by appointment only, test-only facilities throughout the state. These facilities are authorized to perform referee functions for consumers whose vehicles were unable to receive a smog certificate through a licensed commercial smog station. The stations are located on California community college campuses or C.T.E. centers. The Referee sites inspect and test vehicles and determine if the vehicle should be given a smog certificate or be sent back to a Smog check station for repairs.

What You’ll Do

Under the Call Center Supervisor, the Call Center Agent interfaces with the public to execute the activities of the Foundation call center and performs related work as required.

What You Bring

· Provide information to the public on services available through a variety of Air Quality Programs including but not limited to: Smog Check Referee, Parts Locator Service, and the Enhanced Fleet Modernization Program.

· Maintain up to date working knowledge of all air quality programs offered to ensure accurate information is conveyed to consumers.

· Triage inbound calls and schedules consumer appointments or otherwise serve consumers based on assessment of consumer’s needs.

· Assist consumers in determining eligibility for a variety of programs offered.

· Verify and enter data into web-scheduler database.

· Place outbound calls to remind consumers of their scheduled appointments.

· Enter consumer application data into the Program database and assist consumers with completing their application.

· Document consumer inquiries and complaints.

Attributes for Success

· Ability to receive, screen, and schedule consumer appointments over the telephone.

· Ability to utilize screening methods to obtain information from consumers to assess eligibility for the appropriate program.

· Ability to exercise good judgment and effectiveness in working with a high-performing, mostly technical team.

· High proficiency with database-related software applications and other office equipment required.

· Ability to learn quickly and willing to ask for help.

· Knowledge of the operating structure of various air quality programs.

· Knowledge of current principle and practices of customer service required.

· Ability to read, analyze, and interpret the documents.

· Ability to follow oral and written instructions.

· Skills in both written and spoken communication to support customers, teammates, and external users with a wide range of skill levels.

· Ability to communicate effectively with individuals from diverse socio-economic educational and cultural backgrounds.

· Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

· Ability to apply problem solving techniques to provide effective customer service.

· Ability to effectively present information.

What We Offer

You’ll join a group of mission-driven, passionate, equity-minded individuals with a strong desire to impact and change lives for the better through education. As the official nonprofit auxiliary to the Chancellor's Office, we aim to ensure our team reflects the diversity of the California Community Colleges and the 1.8 million students, campuses, and communities it serves. Individuals are hired for their deep understanding of each population’s unique needs, and will join a collaborative environment where each team member plays an important role in helping Californians across all communities improve their social and economic mobility and build a better future for themselves and their families.

We operate from an office located in downtown Sacramento’s thriving R Street corridor. Our benefits include the CalPERS defined benefit retirement plan, generous medical, dental, and vision, tuition reimbursement, and more. We take a strategic and comprehensive approach to investing in our people, fostering an environment for employee growth and providing diverse opportunities for continued learning, professional development, and advancement.

To apply and to see the full job description, visit:

https://foundationccc.wd1.myworkdayjobs.com/en-US/fccc-careers

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
This position is remote, the interview and training process is also remote.

Work Location: Remote

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