Business Support Associate Job at City National Bank & Trust
Full time position to assist in growing and developing the bank’s business account relationships. Build and maintain business customer relationships by ensuring customers are utilizing bank products and services to best fulfill their business needs. Must have strong initiative and work ethic, great communication skills, team player mentality, and exceptional customer service skills.
Responsibilities:
- Maintain working knowledge of business products/services
- Provide exceptional customer service and resolve customer issues promptly and effectively
- Communicate with branch teams as needed for completion of customer files
- Contact business customers to ensure satisfaction of services and assess new needs through follow-up and upselling opportunities
- Ensure compliance with bank policies and regulations
Requirements:
- High School Diploma or equivalent; college degree preferred
- Prior customer service experience is required; business banking experience preferred
- Proficient knowledge of Microsoft Office applications
- Excellent communication (oral, written, phone) and negotiating skills
- Must be detail oriented and workflow process minded
- Ability to maintain interpersonal relationships with all levels of employees
- Ability to work and contribute in a team environment
- Must exhibit professionalism, excellent organizational skills, and the ability to maintain confidentiality at all times
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