Behavioral and Housing Crisis Specialist Job at DESC

DESC Seattle, WA 98104

Job Title: Behavioral and Housing Crisis Specialist
Pay Range: $29.46 - $32.53 per hour
Shift: Flex Shift (1:30pm to 10:00pm)
Days Off: Friday and Saturday or Monday and Sunday
Location: DESC's The Morrison Hotel, 509 3rd Ave, Seattle, WA 98104
Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION
To support the needs of DESC tenants, staff, and surrounding community, Behavioral and Housing Crisis Specialist will work to engage clients and people in the program to enhance safety in and around the building in an effort to intervene before crisis arises. If a behavioral crisis does unfold, this role will take lead in crisis response as appropriate.

MAJOR DUTIES AND RESPONSIBILITIES
  • Responsible for coordinating real-time intervention to deescalate crisis in Permanent Supportive Housing (PSH) and nearby 3rd Ave corridor
  • Proactively outreach and engage with clients and non-clients that are loitering and camping along 3rd Avenue and encouraging people to use alternatives to loitering on the 3rd Avenue block.
  • Enforce the DESC Good Neighbor policy with DESC Clients.
  • Take active role in DESC’s 3rd Avenue Engagement Team, including participating in the weekly team meetings.
  • Checking in with the After-Hours Supervisors when on shift.
  • Proactively outreach and engage with tenants in the building and nonclients that may be on the property or 3rd Ave.
  • Enforce the DESC Good Neighbor policy and Project/Program rules with DESC Clients.
  • Provide assistance to clients and non-clients who are experiencing crises caused by mental illness and/or excessive drug/alcohol consumption.
  • Intervene in client crises (medical, mental health, interpersonal)
  • Participate in regular walk throughs of the building and 3rd Ave, engaging with tenants and other community members to build rapport
  • De-escalate arguments and altercations happening immediately inside/outside of the Project/Program
  • Proactively outreach all staff throughout your shift in order to assess ongoing needs and/or opportunities to engage with tenants.
  • Provide support to Program staff to include, participating in home visits to apartments, provide additional support as necessary.
  • Actively participate in care conferences if applicable.
  • Initiate and maintain appropriate social interactions with clients.
  • Think and act collaboratively with staff and clients to improve safety and cleanliness.
  • Calling or coordinate the calling of 9-1-1 to address emergency situations.
  • Coordinate with and direct emergency first responders to developments that require immediate attention.
  • Discourage and report predatory and/or illicit behavior.
  • Actively participate in staff meetings and in-service trainings with clinical and housing staff.
  • Commitment to the Harm Reduction model and incorporating it into all aspects of the position.
  • Other responsibilities as assigned.
MINIMUM QUALIFICATIONS
  • At least one-year experience in human services (paid or volunteer), preferably working with adults challenged by homelessness, mental illness and/or Substance Use Disorder (SUD).
  • Basic understanding of homelessness and various characteristics of homeless adult populations; experience with mental illness and/or Substance Use Disorder (SUD) preferred.
  • At least one year of relevant experience in deescalating clients, crisis planning, effectively managing volatile situations. History of CPI training preferred.
  • Ability to communicate and work effectively with staff from various backgrounds and disciplines.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
  • Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER
DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.



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