Genesis Automotive Group is a family owned and operated company in St. Clair Shores, MI. We are the proud owners of Genesis Cadillac, Genesis Alfa Romeo, Genesis Chevrolet, Genesis Collision Center, and three-time winner of the Detroit Free Press Top Workplace Award. Currently looking to add an experienced Service Advisor in Training to the team. At Genesis you will enjoy a rewarding career in a fun team environment and the following benefits:

• Benefits start day one for Full-time employees
• Health Insurance through Blue Cross Blue Shield of Michigan and Blue Care Network
• Dental, Vision, 401k, and Ancillary benefits through Aflac
• Company paid life insurance policy
• Holiday Pay
• Paid Weekly
• Competitive compensation plans
• Paid Training and on the job training
• Employee discounts of vehicles and service
• We promote continued education
• Referral bonuses for written leads
• Company provided uniforms
• Consistent work schedule

We value our employees and are always seeking to provide internal growth opportunities when available.

Intro to Service Advisor

This is an entry level role to begin working as a service advisor, we are looking for a candidate who will be involved with basic service requests such as oil changes and smaller maintenance tasks. To eventually train up to being one of our main service advisors for one of our locations.

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying warranties, conducting inspections, and test-driving cars. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Job Responsibilities include:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.

Qualifications required for this position include:

• Strong Customer Service skills and a willingness to learn
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
• Strong oral and written communication skills
• Strong organization skills
• Ability to multitask
• Valid state of Michigan driver’s license
• Must pass drug screen and background check

Physical Requirements:

• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
• The employee is occasionally required to walk, sit, and talk or hear
• Must be able to bend, stretch, kneel, and squat to perform repairs and inspections
• Must be able to work safely in a noisy area with many odors present

Work Schedule:

Monday - Friday 7:30 AM to 6:00 PM and Saturday 8:00 AM to 1:00pm

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• Day shift

Ability to commute/relocate:

• Macomb, MI 48044: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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