Associate Vault Product Support Engineer Job at Veeva Systems
Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a
Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a
Work Anywhere company which means that you can choose to work in the environment that works best for you – on any given day. Whether you choose to work remotely from home or work in an office – it’s up to you.
Veeva was named the #1 Best Place to Work in Central Ohio by Columbus Business First.
The Role
We are currently seeking a talented Associate Vault Product Support Engineer to join our busy Vault Product Support Team. This role is ideal if you are looking to build a career with an exciting company that has a track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success, and Speed.
As a member of the Product Support team, you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. If you are driven to provide an excellent customer experience and work with software this job is for you!
What You’ll Do
- Maintain high-level customer satisfaction and customer service skills
- Complete technical administrative software tasks to assist users
- Develop product expertise across key platform areas within the Veeva Vault software
- Identify and troubleshoot customer issues associated with Veeva’s applications
- Build strong and professional relationships with users of Veeva’s applications
- Document solutions, workarounds, and create knowledge articles in standard Customer Service Portal
Requirements
- 1+ years of relevant work experience in a customer service role and/or equivalent education (Ex. Associate’s Degree or certification)
- Ability to quickly learn and communicate technical information
- Detail-oriented and able to manage multiple tasks and priorities in a timely manner
- Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills
Nice to Have
- Experience in a customer service role at a software or IT company
- Experience as a software systems administrator
- Beginner web development experience
- Experience collaborating with cross-functional departments and teams
Perks & Benefits
- Flexible PTO
- Healthy, free, provided lunches and snacks every day
- Allocations for continuous learning & development
- Discounted gym membership
#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Position may not be eligible for remote work in Colorado.
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