Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

The Associate Customer Service Representative provides customer services relating to sales, sales promotions, installations, and communications. This role ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

Role Responsibilities:

• Answers incoming requests through a multichannel system which includes but are not limited to order entry, order status and troubleshooting of products.
• Follow standardized process to ensure 100% quality for all orders.
• Accountable for all record-keeping as appropriate and in accordance with Stryker Specifications.
• Understands, interprets, and explains detailed information of printed material and processes.
• Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
• Maintain continual positive attitude, builds relationships and fosters teamwork
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
• Flexibility in responding to new and rapidly changing situations and environment.
• Demonstrates an understanding of how decisions impact customers and markets.
• Participates in the creation and continuous improvement of standardized work.

Job Requirements:

• High school diploma or equivalent required.
• 0-2 years relevant experience required.
• Basic understanding of customer service and order entry preferred.

$15.49 - $26.40 plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com