Job Objectives: The Community Relations Manager is responsible for providing an excellent customer service experience throughout the resident journey at Essex.

ESSENTIAL JOB FUNCTIONS:

• Oversees the entire resident lifecycle from move-in to move-out (including renewals)
• Manages customer satisfaction and reputation management, ensuring the residents are treated with care and their issues or questions are adequately addressed
• Monitors office expenses, ensuring that expenses are within budget and cost effective
• Manages personnel throughout their employment lifecycle that includes career planning and development, accountability and performance management, and recognition

QUALIFICATIONS:

• High school diploma or equivalent required, college degree preferred
• A minimum of 2 years of property management or equivalent experience
• Excellent customer service skills and a desire to help people
• Proven ability to supervise staff of two or more associates
• Ability to work within budgeted guidelines
• Proven organizational and time management skills
• Ability to read and write English; speak English and understand spoken English
• Ability to utilize a personal smart device for apps related to property operations and communication
• Knowledge of Microsoft suite and property management software

City: Bellevue
State: WA
Job Location: Belcarra
Our associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, 401k employer match, excellence rewards, wellness programs and much more. With our Sunday property operations office closures and over 15 PTO days, work/life balance is a priority! Additionally most positions are eligible for a housing discount of 20% or more if you live onsite.
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling and empowering our teams. We are a team of nearly 1,800 employees who come together every day to provide exceptional experiences for our residents.

Job Type: Full-time

Pay: $77,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Leadership: 3 years (Preferred)
• Customer retention: 3 years (Preferred)
• Customer service: 1 year (Preferred)
• Customer support: 1 year (Preferred)
• Team management: 4 years (Preferred)
• Fair Housing regulations: 3 years (Preferred)
• Negotiation: 1 year (Preferred)

Work Location: One location

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