Customer Service Representative

Monday-Friday 2:30 PM- 11PM $20.50/hr plus $1.00 shift differential

Description of the Position:

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site KANE management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

Requirements:

• High School Diploma or GED; or equivalent combination of experience and education; Bachelor’s degree in business or similar discipline preferred.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills Outstanding computer and data entry skills
• Proficient in Microsoft Office suite Responsibilities:
• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Job Type: Full-time

Pay: $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Overtime

Experience:

• warehouse customer service: 1 year (Preferred)

Work Location: One location

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