Located 15 miles southeast of downtown Atlanta, Clayton State University offers employees a diverse environment which fosters both professional and personal development. The university is committed to cultivating an environment of engaged, experienced-based learning, enriched by active community service. Clayton State offers multiple Bachelor and Master Degree programs which currently enrolls over 6,900 students in challenging campus and on-line courses.

The campus is situated just 20 minutes from downtown Atlanta on 214 beautiful acres, making access to the metropolitan area a breeze. We’ve been named a Top Workplace in Atlanta by the Atlanta-Journal Constitution for six consecutive years. And we also were named one of 79 higher education institutions across the nation in The Chronicle of Higher Education’s list of 2017 Great Colleges to Work For.

THIS POSITION IS ONLY FOR CURRENTLY ENROLLED CLAYTON STATE UNIVERSITY STUDENTS WHO QUALIFY FOR FEDERAL WORK STUDY! YOU MUST CHECK WITH FINANCIAL AID TO SEE IF YOU QUALIFY.

Job Description: This position performs cashiering services for the University and assists with the review, monitoring, and maintaining of the integrity and accuracy of student accounts. Serves as a front-line customer service representative, providing accurate and timely information about student accounts, charges, and payment, payment plans, refunds, outside scholarships, third-party payments, 1098T tax forms, etc.

Specific Duties and Responsibilities:

Job Title must:

1. Collects and enters tuition and fee payments from students and third parties into the student information system, including all in-person at the cashier window and mail-in payments.

2. Provides quality customer service in-person, over the phone, and/or in a remote setting.

3. Respond to assigned and reassigned student tickets from call center.

4. Assists with collecting past due balances from current students, graduates, withdrawn students, and third parties by making outreach phone calls.

5. Monitors bursar office email box and responds to student inquiries in a timely manner.

6. Review student accounts to ensure integrity and accuracy especially before and after refunds.

7. Provides copies of Form 1098-T which are not currently available in self-service.

8. Orders office supplies.

9. Scans and files office documents.

10. Assists in records retention process.

11. Processes office mail (time stamps incoming mail, distributes incoming mail, etc.)

12. Serves as backup for other staff members

13. Completes miscellaneous reporting

14. Completes assigned projects

Minimum Requirements:

Job Title must:

1. Minimum of 3 years general office experience, which must include cashiering, administrative duties, and/or accounts receivable.

2. Experience with various network applications: MS Excel, MS Word, MS PowerPoint, Email, etc

3. strong numerical ability

4. good listening and communication skills

5. customer service orientation

6. accuracy and attention to detail

7. problem solving

8. honesty and integrity

9. judgment

10. stress tolerance

11. adaptability

12. Prefer Business or Accounting major

13. Must have a 2.5 GPA

14. May spend long hours sitting and using office equipment and computers.

15. May work long hours during peak seasons

16. May occasionally lift and move objects weighing up to 25 pounds.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Clayton State University Office of Human Resources at (678) 466-4230. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at: (678) 466-5445.