We are health care innovators, problem solvers, and bridge builders for better health. DOCS Health delivers comprehensive direct and on-location comprehensive health services across many sectors. Improving health outcomes for schools, the military, government agencies, correctional facilities and corporations around the world is our mission. We provide solutions that remove barriers, add value, and provide access to high-quality care.

We are seeking a part time Weekend Technical Support Specialist to join our team. As an Technical Support Specialist you will work remotely to answer support calls for equiptment as well as provide assistance for any IT needs of the Corporate office.

• Provide tier remote support to resolve incidents, problems, and requests following the Helpdesk Ticketing process.
• Effectively communicate support to clients or customers
• Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
• Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software OS and applications, networked and wireless phones, headsets and/or printing systems.
• Implement, replace and decommission systems.
• Provide training on new systems as needed.
• Participate and provide input to problem management process and knowledge management system.
• Manage and working through escalations including resolution documentation and follow-up.
• Project related tasks
• Contribute by creating Knowledge Base Articles.
• Train and skill development.
• Assist in other duties as needed.

• Saturday and Sunday
• 6:30am-3:00pm (EST)

• 2+ years of IT related field experience
• Familiarity with laptop and desktop computers as well as tablets, handheld scanners, printers, and shipping requirements
• Customer Service – able to provide excellent customer service skills in person, in writing, and on the phone
• Troubleshooting skills – basic level understanding of troubleshooting application (O365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
• Client Hardware – ability to diagnose and repair client hardware to include things such as: desktops, laptops, monitors, mice, client peripherals, mobile devices, printers, docking stations, etc.
• Networking – basic understanding of networking technologies to include TCP/IP, Wireless technologies, patch panels cabling, etc.
• Telephony – basic level understanding of VOIP, voicemail, headsets, and Telephony systems
• Ability to working independently, manage time/resources in an organized fashion with quality and communication and documentations
• HDI support center analysis (HID-Dast) preferred
• Legally authorized to work in the United States

With over three decades of experience, we are a trusted industry leader. Our experienced team of clinicians and logistics professionals are dedicated and strive to do the right thing for our partners and their members every time. Because of this commitment, we have set a new standard of care delivery through our fixed-clinic, mobile treatment center, telemedicine, and portable deployment models. Join our team and become a part of a bridge for better health.

If you are made a conditional offer of employment, you will be required to undergo background check (including criminal record check) and drug screening.

DOCS Health is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. DOCS Health will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.