Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID :12061

Employment Type : Full Time

Job Category : Warehouse / Distribution

Work Location : Chicopee, MA - Reg Inv Center

State or Province : Connecticut (US-CT)

Potential Work Location :

BRIEF POSITION SUMMARY:

The Regional Inventory Center Associate will perform various warehouse duties to deliver 1st in Class Service to our Customer Specific accounts.

DUTIES and RESPONSIBILITIES:

• Ensures a safe working environment by keeping work areas orderly and clear of hazards.

• Receive incoming product and packages via UPS and truck shipments.

• Label and put-away inbound inventory to bin locations and bulk shelving.

• Performs bin maintenance and cycle counts as necessary to maintain RIC inventory accuracy.

• Review vendor packaging and label bin location to help others identify Unit of Measure issues to prevent pulling errors.

• Pull orders to support called in customer pick-ups, UPS and truck shipments.

• Process and input information in company-based computer system which include Freighting completed packages for UPS and truck shipments.

• Operate basic warehouse vehicles. (i.e., electric pallet jack and/or forklift)

• Submit verbal or email requests to supervisor to order supplies and product to ensure continued R.I.C. operations are maintained to service customer orders.

• Provide customer service to internal associates and MSC customers using all tools available including, but not limited to, phone, email and the Internet.

• Provide face to face customer service to called in customer orders, in accordance with MSC standards to ensure customer satisfaction, account retention and revenue generation.

• Submit Purchase Orders to vendors thru company-based computer system.

• Contact vendors via direct calls or emails to confirm acknowledgements and deliver status of a PO, discrepancies to quantities or damaged shipments.

• Participation in special projects and performs additional duties as required.

• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

EDUCATION and EXPERIENCE:

• A high school diploma or the equivalent experience is required.

• Knowledge of basic arithmetic is required.

SKILLS:

• Excellent customer service and sales skills.

• Excellent written and verbal communication skills.

• Basic knowledge of warehouse processes and procedures.
  

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, walking, lifting materials (maximum 75 pounds – individual or team lift), carrying, pushing, pulling, climbing stairs, climbing using legs and arms, balancing, stooping, kneeling, repeated bends, reaching high and low, and repetitive twisting or pressure, involving wrist and hands. Hearing, seeing (including depth perception and peripheral vision), ability of mental coordination. Must be able to wear personal protective equipment as required for position. Must be able to operate at heights up to 50 feet. Mentally alert for entire shift.
  

OTHER REQUIREMENTS:

• A valid driver’s license is required.

• In order to meet customer service requirements, associates can be temporarily re-assigned to other warehouse functions.

• Bending and lifting to move items that are at least 50 pounds.

• Ability to operate at heights up to 50 feet high.

• Ability to stand for prolonged periods of time.

Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.