Vice President of Operations, Enhanced Services Job at Monarch NC
Make a Difference in Someone’s Life!
At Monarch, we work together to provide life-changing care in communities across North Carolina. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive
benefits package
that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
This Opportunity:
The Vice President of Operations – Enhanced Services is primarily responsible for overseeing internal operations of assigned geographical area and service lines, assisting with growth and expansion, solving internal issues as they arise, improving performance, and overseeing the activities of his or her assigned teams.
What You'll Do:
- Provide effective clinical and administrative supervision and oversight, as applicable and within generally accepted agency guidelines, to assigned geographical area/service line staff. This shall include, but is not limited to, responsibility for hiring, discipline, termination, training, and performance appraisals.
- Ensure programs are fully staffed with qualified, trained employees.
- Ensure effective 24-hour coverage for individuals served, as needed.
- Identify opportunities for improvement among assigned units and work with executive leadership to improve functioning.
- Set quantifiable goals to ensure systems are in place to monitor work output.
- Evaluate results to ensure that regional and organizational objectives and operating requirements are met and are in line with the goals, needs, and mission of the organization.
- Identify ways to maximize revenue and reduce expenses, ensuring the financial stability of every program and service line.
- Review financials, conduct financial analysis, and ensure assigned units are operating within the agency approved budget.
- Develop plans to improve financial performance where not being met.
- Manage finances in a fiscally sound manner within the guidelines established by Executive Leadership.
- Attend, develop, present, and/or coordinate training related to the operations and clinical management of assigned geographical area/service line.
- Maintain certification in all agency, state and federal training requirements.
- Responsible for setting up and monitoring systems to ensure clinical and administrative duties for the assigned geographical area/service lines are completed effectively, accurately, at a high level, and within agency specified timelines.
- Provide or coordinate the provision of clinical supervision to assigned staff members and/or programs. This includes, but is not limited to, individual or group supervision to all assigned staff either in the office or in the community, facilitating peer supervision, facilitating case consultations, staff meetings, maintaining availability via telephone, office hours, etc.
- In conjunction with other department heads, develop and present to Executive Management well thoughtout, data-driven proposals for development and implementation of new programs/services.
- Ensure all services implemented are based on best practice/emerging best practice guidelines and protocols.
- Ensure highly productive relationships and partnerships for the benefit of the organization.
- Develop networks of alliances with others to exchange knowledge and information about learning and change in support of all agency initiatives.
- Attend and actively participate in community, state, and agency meetings, working alongside community leaders and internal senior/executive staff in a productive manner.
- Maintain familiarity with all external and internal standards.
- Demonstrate knowledge of and comply with all company policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
- Report and share information with SVP, COO, CCO, EVP of Medical Affairs, and other agency Executive Team members to ensure they are kept fully informed on the condition of the organization and the important factors influencing it.
- Prepare high quality written reports which succinctly identify organizational outcomes.
- Identify and provide emergency crisis services, as necessary, and respond accordingly.
- Drive and travel extensively to community locations, various agencies, and other outreach destinations.
- Follow service definition guidelines for services being provided.
- Complete all other relevant responsibilities as assigned by the supervisor.
Additional Information (If Applicable):
Education We're Looking For:
Masters: Business, Masters: Health Administration, Masters: Human Services (Required)
Certifications We're Looking For:
LCSW - NC Social Work Certification and Licensure Board, North Carolina Driver License (Valid) - NC Division of Motor Vehicles
Experience We're Looking For:
Management Experience, Mental Health Experience
Target Weekly Hours:
40
Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an
equal opportunity employer
and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the
Americans with Disabilities Act
to apply for a position or otherwise to participate in Monarch job search or selection process, should contact
HR@MonarchNC.org
or call (704) 986-1550.
This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.