The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio and our newest addition AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

The VP of Internal Communications serves as the leader and person accountable for connecting TAG’s people with the company’s purpose, mission, values, and brand. The leader will work across all five of TAG brands, providing counsel, shaping communications objectives, plans and resulting tactics and support our leadership in creating employee engagement. The team owns, writes and manages content through all major internal channels, including email, intranet, live events and more.

This leader is charged with creating the strategy for internal communications center of excellence, making it easier for leaders to communicate and share information with their teams, for employees across roles and geographies to seek out necessary information and to build community across the organization. This leader will be involved in a broad range of communications activities focused on engaging and enabling our global employees across a number of critical topics.

The role is responsible for acting as a communications advisor and will work with business partners to gain a clear understanding of objectives and effectively translate them to communication strategies, delivered to employees through a range of channels and digital platforms.

This individual will be an exceptional people leader, who can attract, engage, motivate and retain highly-talented communications professionals and can help lead his/her team and the larger communications and marketing organization through fast and dramatic change as we transform.

Responsibilities:

• Partner with SVP, Communications, CMO and various businesses leaders to develop content strategies and manage firm-wide execution.
• Partner with C-Level Executives to develop communications and strategies aligned with key business priorities and objectives, ensuring tone, voice and method are well thought out and executed at the appropriate level.
• Accountable for all internal communications, meeting goals and KPIs consistently. Develop KPIs aligned with internal communications best practices and goals and objectives of TAG’s internal communications needs.
• Lead a team of internal communications professionals across brands. Coach and support the team and help manage workflow and priorities.
• Works across teams to ensure messages are aligned and coordinated across the organization, share calendar with broader communications and marketing organization for transparency, workload, prioritization.
• Lead a regular review of all communications channels to determine what’s working, what can be updated and what is driving engagement.

Required Skills:

• Bachelor’s degree in English, Communications, Marketing or related field required.
• 10+ years in a communications role, 5+ years of people management experience
• Experience working with senior leadership, including CEO, CoO, etc.
• Proven track record of delivering impactful internal communications, including message development, communications planning, segmentation and measurement.
• A 360-degree thinker who can navigate the nuances of a large, matrix organization with multiple stakeholders and priorities.
• Clear track record of demonstrating experience in handling high-profile communications issues, change management, using sound judgement and persuasive counseling to senior leaders.
• Present updates and results regularly to business stakeholders and deliver compelling and impactful presentations to the business and executive leaders.
• Reduces broad concepts, business strategies and best practices into actionable communications plans that deliver against organizational goals.
• Experienced in crisis communications.
• Experienced in handling transformational shifts within an organization and the ability to manage the differences in opinions and cultures.
• Excellent people leadership and development experience, including the ability to identify and attract world-class talent, train/develop employees and ensure the team is on the “cutting edge” of online marketing.
• Collaborative and capable of breaking down silos so that all teams and departments can contribute to our success.