Do you want to be a valued member of a team, where your personal and professional growth is encouraged, and work to life balance is supported? Do you want to be part of a hospital whose employees love coming to work every day? We are that team, and if this describes you, we would like you to join us!

We are Treasure Valley Veterinary Hospitals and we have been serving the community for more than 30 years. Our dedication to our clients and their pets shines through in everything we do.

You’ll love the incredible array of domestic and exotic pets we see each day, the fun and professional atmosphere, and the amazing benefits available to our team members. We’ll love your willingness to work as a member of the team and make a positive difference in the lives of our clients and the pets they love.

If you are punctual, dependable, personable, and have excellent attention to detail, then we are looking for you! Part-time (30 hours per week and up) and Full-time shift options available! No weekends or major holidays! Prior experience in the veterinary field is preferred, but we will consider individuals with customer service and/or reception experience in other fields.

Responsibilities include, but are not limited to:

• Working with clients and pets in a professional, warm, friendly, compassionate manner.
• Ability to adapt to changing priorities throughout the day.
• Strong organization, attention to detail, and follow through.
• Using a multi-line phone system to process calls.
• Calmly triaging situations presented by clients to determine proper course of action.
• Scheduling and confirming appointments and advising clients of any specific instructions needed for their appointment.
• Checking clients in and out.
• Processing voicemail and email messages in a timely and professional manner using proper etiquette.
• Entering information and scanning documents into patient records.
• Accurately recording communications for doctors and other staff.
• Preparing and presenting estimates and processing financial transactions.
• Assisting with prescription refill requests, food purchases, and returns.
• Coordinating with other staff in a professional, positive, friendly manner always.
• Ensuring the hospital reception area is clean, orderly, fresh smelling, and pleasant.

Minimum Requirements:

• High school diploma or equivalent
• Customer service experience: 2+ years
• Working knowledge of computers
• Strong organizational skills
• Excellent verbal and written communication skills
• Exceptional interpersonal communication skills
• Outstanding client service skills
• Reliable with excellent attendance
• Available to work assigned shifts. Open Monday through Friday from 7:30a.m. to 10:00p.m., or modifications thereof to meet business needs. Closed weekends and major holidays.
• Prepared to cover shifts on short notice when needed

Ideal Candidates will also have:

• Previous experience as a receptionist or customer service representative in the field of veterinary medicine.

Benefits:

• Pay range of $14.50 - $16.00 per hour, based on experience
• Health Care Plan (Medical, Dental, Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary, AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Major Holidays) for eligible employees
• Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary programs
• Teladoc - FREE access 24/7
• Discounted Veterinary Care
• Employee Assistance Program
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community by helping pet owners and their pets

Job Types: Full-time, Part-time

Pay: $14.50 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• No weekends

Experience:

• Customer service: 2 years (Required)

Work Location: One location

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