Job Title: VB Premium Specialist/Billing Specialists

Location: Little Rock, AR/Plano, TX/Cedar Rapids, IA/St. Petersburg, FL or FT WFH(Remote)

Duration: Full Time

Mandatory Technical / Functional Skills:

billing and insurance background, 5 years experience,

This position must provide excellent service to all customers (employers, agents, administrators, other departments, etc.) through phone, email or electronic communication, ensuring the Company meets and/or exceeds their needs. This position will process requests received from internal and external customers including processing premium and billing maintenance related requests in order to complete the service cycle from inquiry to resolution while making a positive impression. This position is also responsible for reconciling individual premium payments and clearing accounting out of balances.

Responsibilities

• Answer calls to the Billing Services Call Center from internal and external customers to answer questions, research issues and resolve/complete customer requests accurately and within a timely manner. Calls must be properly documented in Company records.

• Review, research and respond to email requests from internal and external customers sent to the Billing Services and/or Web Billing boxes in a timely manner.

• Generate correspondence and perform multiple functions related to billing/policy changes, processing premium payments, cancelling policies, interpreting policy language for portability/continuation/conversion, etc.

• Investigate and resolve issues regarding billing/premium discrepancies/issues.

• Initiate requests to other departments to resolve or correct billing/premium/coverage discrepancies and responsible for timely follow-up on requests to proactively resolve issues and communicate resolution to the customer and necessary parties involved.

• Reconcile individual premium payments and clear related accounting out of balances.

• Responsible for meeting team and individual service levels, turnaround standards and quality guidelines.

Qualifications

· Bachelor’s degree in Accounting or related field and/or equivalent work experience

· Two years of accounting, audit, reconciliation or call center experience

· Excellent verbal and written communication skills

· Ability to multi-task and manage time efficiently

· Strong working knowledge of Microsoft Office including Word, Excel, PowerPoint and ability to learn additional software applications as needed required

Preferred Qualifications

· Strong understanding and knowledge of insurance business processes and terminology preferred.

Behavioral & Leadership Competencies

· Ability to maintain confidentiality of customer and company information.

· Ability to work independently and seek additional opportunities when able.

· Ability to work in a team environment to develop integrity, trust and respect of coworkers at all level

· Good verbal and written communication skills

Job Type: Full-time

Pay: $25,000.00 - $38,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus
• Tips

COVID-19 considerations:
Note:
“All offers of employment extended to applicants will be conditional and will require, among other things, that the recipient of the offer of employment submit proof that s/he is fully vaccinated at that time or will submit such proof prior to determ

Ability to commute/relocate:

• Plano, TX 75075: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Medical billing: 6 years (Preferred)
• Insurance: 6 years (Preferred)
• Premium Billing: 6 years (Preferred)

Work Location: One location

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