VALET/BELL ATTENDANT- EL CAPITAN HOTEL Job at El Capitan Hotel

El Capitan Hotel Merced, CA 95340

Summary


At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. We are looking for an energetic, friendly Valet to park cars for our establishment. The Valet's responsibilities include greeting guests, helping to unload luggage, parking cars carefully and returning vehicles quickly when guests are ready to leave. To be successful as a Valet, you must have the stamina to stand for extended periods of time while remaining vibrant and friendly. A great Valet has excellent driving skills and good customer service skills.

Qualifications

Qualifications/Skills

:Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential:

  • A valid driver’s license

  • No prior traffic offenses

  • Neat appearance and upkeep of uniform

  • Excellent customer service skills

  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

7. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

8.Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

  • Punctuality and regular and reliable attendance.

  • Interpersonal skills and the ability to work well with co-workers and the public.

  • Able to drive stick shift transmission.

  • Able to drive all types of vehicles.

Desirable:

  • Previous guest relations training

  • Previous experience with automated property management system

  • High school graduate

  • Previous valet experience

Essential Physical Abilities:

  • Endure various physical movements throughout the work areas such as reaching, walking, running, bending and stooping.

  • Remain in stationary position for a maximum eight hours (excluding meal and rest breaks) throughout work shift.

  • Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.

Essential Job Functions:

  • Greet guests of the establishment.

  • Assist with unloading guests' luggage.

  • Park cars safely.

  • Retrieve cars for guests in a timely manner.

  • Ensure that parked cars are locked and that keys are stored safely or returned to the owner.

  • Check-in and check-out hotel guests in a confident, professional, and friendly manner.

  • Complete all items as listed on shift checklists.

  • Communicate service and amenities of the hotel to guests.

  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity

delivery).

  • Knowledgeable of hotel fire and emergency procedures.

  • Adhere to the company/hotel standards including.

  • Responsible for recording the guest's information on the valet ticket and the location/parking spot the car

was parked. Must use the correct color of ticket and properly advise the guest of any associated charge.

  • Transport VIP guests to various areas in the Company vehicle within a 5 mile radius of the hotel.

  • Directs traffic of vehicles at hotel or restaurant entrance.

  • Remembers that safety is always first. Runs fast but drives slow. Must pass annual MVR screen.

Secondary Job Functions:

  • Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and

responsibilities may be added or revised based on the volume of business and the need for the work to be

completed at the present time.




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