Job Specifications

Design, estimate and manage the construction activities for basic residential customer construction services. Complete forms, design services, update inventory of parts in appropriate electronic system and create customer accounts. Ensure that customer accounts are set up accurately and that tariffs are consistently applied.

PAY RANGE: $23.89 - $35.70 per hour (Determined by the knowledge, skills and abilities of the applicant.)

REPORTING RELATIONSHIP: Construction Inspector Supervisor

LOCATION: Dubuque, Iowa

ESSENTIAL JOB FUNCTIONS:

• Review job types/work in Service Request tool and assign appropriately.
• Use various computer programs to prepare estimates and design basic gas construction jobs including new services, maintenance (including service line replacements and retirements) and third-party damages.
• Ensure that all work on assigned projects is planned so that construction can be accomplished in a timely and efficient manner. Enter orders in system in order to be scheduled.
• Explain company construction policies and procedures to customers and work with customers to best satisfy needs.
• Provide backup for Utility Construction Planners on work order preparation, customer contact, technical assistance.
• Work with other departments to schedule construction of customer jobs to ensure that customer needs are satisfied to the greatest degree possible. Coordinate with customer, internal field crews and contractors.
• Assure that gas construction follows company and industry codes and standards.
• Ensure accurate mapping of facilities.
• Code and approve contractor job invoices and write work orders for 3rd Party Damages.

ADDITIONAL RESPONSIBILITIES:

• Promote culture of safety, compliance, collaboration and continuous improvement.
• Perform and manage special projects that may be assigned.
• Provide support to other areas of the Company as requested or assigned including the assistance with storm restoration as needed.

QUALIFICATIONS:

• Minimum of (3) three years of utility environment, construction environment or relevant experience required.
• High school diploma or equivalent is required.

KNOWLEDGE/SKILLS/ABILITIES:

• Proficient knowledge of Microsoft Office programs.
• Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
• Independent, well-organized, self-starter and able to adapt to change.
• Ability to develop and implement work processes which contribute to increased efficiencies.
• Ability to work independently as well as in a team environment.
• Outstanding verbal and written communication skills.
• Ability to accurately resolve customer complaints in a diplomatic and professional manner.
• Ability to handle and prioritize multiple projects.
• Strong communication skills; ability to professionally collaborate with customers and individuals across the organization in written and verbal communications.
• Excellent organizational skills.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.