LOCATION: San Francisco, California

WEBSITE: Broadwaysf.com

SALARY: $17.80 Hourly

• Be comfortable and able to work in a group and independently. Be amenable to assigned usher duties in any area of the theatre and /or re-assignments.

• Direct and/or escort ticketed guest patrons to their seat locations. Aid guests with special needs (wheelchair, difficulty with stairs).
• Politely greet guests, convey general theatre policy information, seek out answers to questions if you don’t know.

• Provide directions to seating areas on all levels (balcony, loge/mezzanine or orchestra), restrooms and amenities.

• Quickly and efficiently scan tickets using electronic scanners.

• Be watchful of camera and/or video usage inside the theatre during shows or other distractions that may lessen the enjoyment of our guests.

• Be able to use sound judgement and communicate in a courteous manner with guests that violate theatre or show policies. Liaise with Security Staff and Head Usher/House Manager to deescalate potential problems.
• Be continuously alert of your surroundings and guest needs. Watch for unruly or disruptive behavior as well recognize and be proactive for guests that may be reluctant to ask for assistance.
• Report any incidents or problems to Head Usher and the House Manager.
• Be available to attend mandatory, paid safety and security training workshops.
• Ensure customers are adhering to venue Covid-safety measures in venue.
• Covid vaccination and a commitment to Covid-safe practices is a requirement.

EXPERIENCE and SKILLS

• Previous paid ushering experience desired, but not required.
• Exemplary customer service skills.
• Ability to stand on feet for 3-4 hours at a time.
• Pleasant and courteous demeanor.
• Appreciation for live theatre etiquette and productions.
• Move or lift items weighing up to 15 pounds. These items include tables, signs, stanchions, etc.

COMPETENCIES

• Must be capable of following all laws, building codes, ordinances, policies, procedures, risk management and emergency procedures are followed.
• Any ushers that work a certain number of shows or period of time will be expected to join the usher union, IATSE Local B18.

Expected Offer Made By: 07/22/2022

PEOPLE, PLACES, and THINGS

About ATG

Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.

People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their passion and commitment that allows us to create great live entertainment experiences.

Learn more about ATG, visit www.atg.co.uk

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.