Title

Technical Support Analyst

Reports to

Corporate Support Manager

Overview

The Technical Support Analyst is responsible for providing internal productivity applications training to the URBN community with a specialty in assessing areas where education opportunities are needed.

Responsibilities

• Create engaging learning trainings and compelling course content that enhances our employees understanding of the software available to them

• Identify target audiences training needs and conduct tailored training for internal teams

• Provide exercises and activities that enhance the learning process

• Create supporting material/media (audio, video)

• Maintain project documentation and training organization

• Create relationships with the business to create a bridge between employee technological needs and trainings offered.

Qualifications

• Technical training experience teaching software to a wide range of learners

• Excellent public speaking skills and experience speaking to large audiences

• Experience delivering effective Instructor led training, virtual training, and self-learning courses

• Visual design skills (i.e. Photoshop, Illustrator)

• Experience with O365, Zoom, Slack, or similar enterprise tools

• Ability to think on your feet, remain calm under pressure, and solve problems in real-time

• Desire and ability to rapidly learn a wide variety of new technical skills

• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help from others

Job Skills

• Excellent communication skills (written and verbal)

• Ability to manage and prioritize workload

• Excellent customer service, interpersonal, and organizational skills; ability to multi-task in a fast-paced changing environment

Location

Philadelphia, PA