Job Family Description

Positions in this family require a current, unrestricted nursing license (i.e. RN) in the applicable state, as indicated in the function description and/or job title.

Job Function Description

Positions in this function require various nurse licensure and certification based on role and grade level. Licensure includes RN, NCLEX certified, with current unrestricted licensure in applicable state. Roles are responsible for providing telephonic clinical assessments utilizing approved medical protocols per policy and recommending an appropriate level of clinical care based on clinical judgment and protocols.

General Job Profile and Responsibilities

• Telephonic and digital patient interactions
• Triage Assessment following standard protocols
• Self-care advice
• Provides explanations and interpretations within area of expertise
• Direct patient to the appropriate level of care
• Follow defined protocols for lab and diagnostic imaging results
• Prescription refills within scope of practice and defined protocols
• Administrative functions may include the following: Scheduling appointments, facility communication, MD escalation, medication inquiry, patient education
• Leverage multiple technology solutions to triage and document encounter
• Accurately documents all pertinent information regarding the patient in EMR, if applicable

Job Scope and Guidelines

• Uses pertinent data and facts to identify and solve a range of problems within area of expertise.
• Investigates non-standard requests and problems, with some assistance from others.
• Prioritizes and organizes own work to meet deadlines.

Provides explanations and information to others on topics within area of expertise.

Job Type: Part-time

Salary: $38.00 per hour

Standard shift:

• Day shift
• Evening shift
• Night shift

Supplemental schedule:

• On call

Weekly schedule:

• Every weekend
• Weekend availability

Application Question(s):

• The training is 1.5 weeks(Monday-Friday) long. Would you be comfortable with the full-time training hours?
• Are you comfortable working on Weekends?

Education:

• Bachelor's (Required)

Experience:

• Triage call center: 3 years (Required)

License/Certification:

• Compact State Nurse License (Required)
• NCLEX (Preferred)

Work Location: Remote

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