Description

This recruitment will remain open until filled. The WSIB may make a hiring decision at any time. It is in the candidate’s best interest to apply early.

The Washington State Investment Board (WSIB) manages investments for 17 retirement plans for public employees, teachers, school employees, law enforcement officers, firefighters, and judges. We also manage investments for several other important public funds that benefit Washington’s industrial insurance program, colleges and universities, and developmental disability programs. The WSIB’s excellent investment performance dramatically contributes to the state’s bottom line by earning the lion’s share of money needed to cover state pension benefits.

To learn more about the WSIB, please visit our website at sib.wa.gov and follow us on LinkedIn. An overview of benefits of state employment and WSIB specifically can also be found on our website (Download PDF reader).

The WSIB embraces a hybrid work model. This position should anticipate 60% of their time in the office.

The WSIB is seeking a qualified candidate to join our team as a non-permanent Travel Program Coordinator in the Operations Division. This position reports to the Travel Program Manager and is expected to last up to 18 months. This is a unique opportunity to support the agency’s complex domestic and international travelers and travel program in a state agency that serves as a global investment firm. The WSIB is made up of dynamic teams supporting and executing global investment portfolio management and due diligence. This position supports the WSIB’s mission to invest with integrity, prudence, and skill to meet or exceed the financial objectives of those we serve by providing travel expertise enabling staff to conduct the necessary due diligence.

WE’RE LOOKING FOR:
A customer service-focused individual with a commitment to service who is keen on finding solutions to challenging situations and able to forecast client needs. This position requires someone who can adapt their approach, goals, and methods to achieve solutions and results in dynamic situations and listen attentively to clients in order to determine the best way to support them within the parameters of applicable rules, regulations, and policies.

Now more than ever, business travel is dynamic and complex. We are looking for a team member who demonstrates strong prioritization skills, can pivot with changing business needs, and independently advise clients based on their individual needs and situations. The environment calls for someone who accepts personal responsibility for the quality and timeliness of work.

The travel program is working to embrace new technologies that streamline the work of the unit. We are looking for someone who has experience with and is open to testing and learning new technologies that will serve to best support our clients.

Duties

IF SELECTED FOR THIS OPPORTUNITY, YOU WILL:

• Independently advise staff and other clients regarding the travel program.
• Define needs and plan detailed itineraries for staff, Board members, and job seekers.
• Research flight and accommodation information to ensure best value and compliance with rules, regulations, and policies.
• Support traveling clients by providing relevant information, guidance, and materials for smooth travel execution.
• Establish and maintain records and approvals for trips in accordance with agency practice for record retention purposes.
• Track and monitor workflows and assist customers using applications and systems.
• Prepare and maintain reports for travel related fiscal reconciliation.

Qualifications

COMPETITIVE APPLICANTS WILL HAVE:

• 2 years of experience working in a customer service position
• Demonstratable experience learning new systems and technologies
• Ability to adapt swiftly to changing priorities

If your experience looks a little different from what we’ve identified and you think you can be successful, please address this in your cover letter.

Supplemental Information

In addition to a complete profile, please include:

• 
  A cover letter specifying why this position is of interest to you and how you meet the qualifications listed above. This letter should be no more than two pages.
• A current chronological resume.
• A list of at least three professional references under the profile section. References will not be contacted without the written consent of the applicant but must be submitted at the time of application.

The initial screening will be based on the content and completeness of your application and the materials submitted. Failure to follow the application instructions may lead to disqualification. All information may be verified, and documentation may be required.

Employees of the WSIB are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please reach out to the HR@sib.wa.gov if you need information on medical or religious accommodation.

AT THE WSIB...
You’ll experience true work-life balance and talented, passionate co-workers focused on maximizing the investment returns for the exclusive benefit of the beneficiaries. The WSIB is a respected institutional investor and thought leader in its industry and we value diverse perspectives and life experiences. The WSIB is supportive of an H1B Sponsorship.

The WSIB is an equal opportunity employer. Women, people of color and those representing diverse ethnicities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The WSIB is committed to the full inclusion of all qualified individuals. As part of this commitment, the WSIB will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@sib.wa.gov.