Travel Experience Counselor I

CWTSatoTravel is the largest travel service provider to the world’s most important customer- the U.S. military and government. We have offices in the United States and Guam, Belgium, Germany, Italy, Japan, the Netherlands, the United Kingdom, the Spain and the Azores. We are a division of CWT. We have a proud 72 plus year history in servicing the US military and are always looking for a new talent to help us grow as a team. We encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

Benefits

Position overview

CWTSatoTravel is seeking an experienced and talented Travel Experience Counselor II.

As a Travel Experience Counselor II, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

Position Description

• Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
• May create single destination international itineraries to major international destinations.• Saber GDS knowledge is required
  
  • 3-5 years experience in the traveling industry is required
  • Ability to meet and maintain required performance standards
  • Excellent customer service skill required
  • Government travel reservation experience a plus.
  • The shift will be full time from Mon - Friday 7:00 am to 15:30 pm
  • You will be subject to government background investigation including a credit check and criminal history review.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Supports one or more accounts.
• Solves typical travel related problems consistently.
• Operates within detailed procedures under minimal supervision.
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues.
• Adheres to CWT standards in delivering customer service including telephone/email etiquette and follows prescribed customer service escalation procedures.
• Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Performs other duties as assigned.
• Provides consultative customer support services to clients via multiple channels
• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
• Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalates more complex problems to more experienced staff
• Assignments include both routine and non-routine work

#LI-EM1

Position Requirements

• Sabre GDS knowledge is required
• 3-5 years experience in the traveling industry is required
• Ability to meet and maintain required performance standards
• Excellent customer service skill required
• Government travel reservation experience a plus.
• The shift will be full time from Mon - Friday 7:00 am to 15:30 pm
• You will be subject to a government background investigation including a credit check and criminal history review.

Because this position is directly with our United States Federal Government client, the United Sates government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review.

To the extent, this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitonAmericas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.