Travel Agency Online Systems Support Job at Cain Travel
Job Description
To support and administer Cain Travel’s online systems and provide exceptional service and support to Cain Travel’s customers who utilize our online systems.
Responsibilities
- Administration and support of online systems, including OBT’s, Sabre migration and administration, Compleat, Event Management
- Level 1 (Client facing) customer support including username/password assistance, flight shopping assistance and general website navigation
- Troubleshooting issues with Cain Travel’s systems on behalf of individual customers (Etta (formerly Deem), Concur, and Cain Travel’s customer-facing proprietary systems)
- Develop and maintain understanding of all of Cain Travel’s online systems, including understanding of interfaces
- Implementation and configuration of new accounts on Concur/Etta
- Provide end user technical support through phone interaction and email
- Deliver high level customer service on every call or contact
- Where necessary, interact with other Cain Travel departments in pursuit of common goals, and high customer service levels
- Travel if necessary (rare)
- Attend regular team meetings
Skills/Qualifications:
· Expert understanding of Cain Travel’s systems
· Have a proficiency with Power Point, Word, and Excel; Sabre/Apollo experience required
· Interest in understanding web-based technology, and its operation at Cain Travel
· Ability to adapt quickly, work in a fast-paced environment, multi-task, self-start and problem solve
· Written and oral correspondence directly with customers
· Complete follow-through with regard to customer requests and needs
· Track and report any serious problems to your manager or the leadership team to ensure account stability
· Adhere to all Company policies as stated in the Company manual.
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Travel Agency: 2 years (Required)
- SABRE: 1 year (Required)
Work Location: Remote
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