Transportation Coordinator Job at DocGo

DocGo Kenosha, WI 53143

Title: Transportation Coordinator

Pay Rate: $20-25/hr

Location: Kenosha, WI

Employment Type: Full-Time

Benefits: Medical, Dental, and Vision coverage (with company contribution), Paid Time Off, & 401K

About Ambulnz by DocGo: **

Ambulnz by DocGo is transforming healthcare with peerless innovation and on-the-ground care. Our mobile workforce of thousands of full-time traveling clinicians and our proprietary, AI-powered software leverages robust medical record integrations to drastically improve patient outcomes. In our tireless pursuit of high-quality, highly affordable healthcare for all, DocGo makes the impossible possible. We’re revolutionizing the delivery of healthcare and we need a Transportation Coordinator to join us.

About The Role: **

This position is responsible for setting up and coordinating transport requests in conjunction with Ambulnz by DocGo customers. This position is responsible for communication with multiple departments, case management, in-patient floors, and nursing to organize and ensure that the requests are completed in a time-efficient manner. Prior medical background is highly beneficial.

DUTIES, ACCOUNTABILITY, AND RESPONSIBILITIES: **

  • Work closely with facility staff to meet transportation requirements
  • Provides customer service/support liaison to Ambulnz by DocGo customers
  • Schedule all transports in conjunction with the dispatcher
  • If necessary, obtain documents and all pertinent transport information

Requests including, but not necessarily limited to all information:

  • Date of transport request
  • The person making the request along with their telephone number
  • Sending facility
  • Patient destination
  • Mode of transportation (ambulance, CCT, ALS or BLS)
  • All pertinent patient demographic data
  • Determination of medical necessity (if applicable)
  • Level of patient care required vs. requested (CCT, ALS, BLS)
  • All billing information
  • Accepting and sending physicians when appropriate
  • Diagnosis and past medical history when applicable
  • Obtain all documents and critical information on each transport via computer or paper and ensure it is entered accordingly.
  • Prioritizes transport requests as needed
  • Notifies the on-duty supervisor when handling early morning calls to arrange proper resources to handle the calls.
  • Always maintains a professional phone etiquette
  • Determines customer transportation needs and schedules transportation requests as appropriate
  • Assists with communications between hospital facilities and operations
  • Routine clerical tasks (e.g., filing, photocopying, and scanning)
  • Performs related duties as may be assigned by management
  • Conform to dress code and personal hygiene standards
  • Assist other department members as needed
  • Support and adhere to Ambulnz by DocGo procedures and policies

Qualifications: **

  • High school diploma or general education degree (GED)
  • Experience obtaining medical insurance authorizations
  • Tech-savvy with knowledge of computer programs, i.e; Microsoft Office
  • Fast typing with experience in data entry
  • Knowledge of procedures and guidelines for emergency situations
  • Proficient in English (oral and written)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgment and critical thinking

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Application Question(s):

  • Any knowledge of Medical Terminology?
  • Medicare or Medicaid experience?
  • Do you have dispatching experience?

Education:

  • High school or equivalent (Required)

Work Location: One location




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