SightLife is the world’s leading eye bank and global nonprofit organization dedicated to eliminating corneal blindness by 2040. Guided by our belief that no one should have to wait for sight-restoring treatment or surgery, we collaborate with strategic partners in more than 30 countries to expand patient access to the cornea health services they need, when and where they need them across all stages of life.

Job Type: Full Time
Remote Employment: This role is fully remote in all the listed states below except for applicants living in Seattle, WA and Bethlehem, PA, where we follow a hybrid schedule.

Hiring Locations:
For this position, the states we hire in are limited to: Arizona, California, Colorado, Florida, Louisiana, Maryland, Missouri, Montana, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Virginia, and Wisconsin. Please only apply if you live in one of these states.

Primary Purpose:
In this position, you will serve on a team of motivated and passionate professionals responsible for coordinating the lifesaving and life-enhancing donation of musculoskeletal, cardiovascular, and ocular tissue. The role is comprised of three major functions: (i) comprehensive medical screenings, (ii) discussing donation options with potential donor families, and (iii) managing tissue recovery logistics.

Essential Duties and Responsibilities:

Donor Eligibility and Medical Screening

• Evaluates donation potential by conducting an assessment of the patient’s clinical course and health history; this is done through the use of electronic medical record access and working directly with hospital nurses and physicians in a professional, efficient, and precise manner.
• Communicates donor medical information to national tissue processors and partners to ensure acceptability of potential tissue.
• Collaborates with Partner Relations Management to troubleshoot challenges in real-time.
• Continually monitors research requests to meet distribution needs for research tissue.

Donation Discussions and Advocacy

• Informs and supports donor families through the donation process and empowers them to make an informed decision on donation.
• Advocates for donation by highlighting the lasting impact donation gifts have on recipients. Addresses concerns families may have.
• Partners with donor families to uphold patient’s donor registries and end-of-life wishes.
• Completes necessary documentation with legal next-of-kin to authorize the recovery of tissue for transplant and research.
• Performs a donor risk assessment interview with families to ensure the safety of donor tissue for recipients. This includes asking sensitive medical and behavioral questions and requires tact, poise and diplomacy.

Tissue Recovery Logistics and Case Management

• Dispatches technicians and recovery teams to hospitals and other facilities to procure consented tissues for transplant and research.
• Actively problem-solves logistical issues to ensure the safe recovery of donated tissue.
• Coordinates closely with medical examiners and coroners to obtain release for donation and creates recovery plans that ensure timely donation (while not interfering with autopsies and death investigation).
• Manages several active donor cases at a time with exceptional attention to detail, efficiency and quality.

Additional Responsibilities:

• Routinely provides feedback to management of Donor Operations, Recovery Services and Partner Relations regarding hospital education needs, medical review and coordination logistics.
• Ability to work long hours, nights, and weekends. Ability to work a flexible schedule that spans all shifts and days.
• Participates in project planning and executes as needed. Actively participates in other projects and duties as assigned.
• A personal dedication to organ donation required.
• Strives to support the Mission, Vision, and Values of SightLife in all daily activities.
• Completes continuous training requirements to maintain proficiency and improve performance in a rapidly changing work environment.

Qualifications:
To be successful in this position, an individual should be able to perform each essential duty proficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Knowledge/Abilities:

• Excellent oral/written communication and team-building skills, with the ability to collaborate effectively with all Eye Bank staff and contribute to a positive environment both in person and remotely.
• Ability to facilitate self-initiated and virtual learning.
• Position requires extensive use of the telephone, extended sitting and long duration's in front of a computer screen. Must be able to stay focused and engaged.
• Proficient in working with computers and managing several programs at a time is required.
• Able to interpret and follow written direction.

Education and/or Equivalent Experience:

• High School or equivalent.
• Bachelor’s Degree in related field preferred.
• Relevant educational or work experience preferred.

As an equal opportunity employer, every qualified applicant will be considered for employment. SightLife does not discriminate based on race, color, sex/gender, political ideology, religion/creed, pregnancy, age, physical or mental disability, medical condition, genetic information, marital status, national origin, color, military or veteran’s status, sexual orientation, gender identity, or any other status or characteristic protected by local, state, or federal laws. SightLife is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations with Title I of the Americans with Disabilities Act of 1990, individuals that require accommodations in the job application process for a posted position may contact us at (206) 414-7157 for assistance.

Job Type: Full-time

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