Are you looking to advance your knowledge and skills? Be the first point of communication to assist clinical professionals – within the Capacity Coordination Center to support the Dartmouth-Hitchcock Health system?

This is the opportunity for you !

Per Diem (as needed), D/N rotation

The Transfer Center Specialist is a key member of the team that handles all requests for patient transfers into DHMC, telemedicine service encounters, and provider to provider patient consults. Independently handles telemedicine encounters, clinic/internal admissions and consult requests and helps facilitate completion of transfer requests as delegated by the Transfer Center RN, including facilitation of alternate patient disposition.Documents actions per unit standards.

1. Answers incoming calls and determines request type. Gathers all pertinent patient demographic information as well as information about referring facility and provider. Requests imaging or EKGs be forwarded. If transfer request and RN not immediately available, accepts and documents clinical information provided/by scripting. In the event that an RN is unable to take a call and the referring indicates the patient is unstable (per scripting), the requested service’s appropriate provider is connected directly.
2. Independently and accurately completes telemedicine encounters, consults and internal admissions. May handle transfer requests per protocol/upon delegation by RN.
3. Works closely with RN, communicating patient/request information to allow prioritization of call queue.
4. Communicates and collaborates with Patient Flow Command staff as well as House Supervisor to assist in prioritization of bed assignment activities including obtaining and relaying relevant data to ensure proper patient placement and care requirements (e.g. private room, bariatric room, lift room etc.)
5. Establishes timely communications between referring provider, accepting provider, House Supervisor, on-call medical director, unit charge RNs, Patient Flow Command Center and DHART as applicable.
6. Maintains and updates patient transfer and consult queues.
7. Develops and promotes long-term relationships with referring facilities and providers.
8. Maintains accurate and timely documentation relating to all calls and assists in maintaining databases. Obtains pertinent documentation needed to create medical record numbers.
Performs other duties as required or assigned.