Overview:
Base compensation ranges from $15.20 to $18.60. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page
We are currently looking to hire several Full-Time Temporary Transcribers to transcribe portions of health plan member responses to IVR (interactive voice response) calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member centric information. This role may convert to a regular full-time role in 2023 as business needs evolve.
Responsibilities:
- Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards.
- Complete strategic transcription/marking projects as requested
- Report member DNC requests to Transcription Manager
- Escalate member reports of Adverse Events to the appropriate PM/SC as necessary
- Escalate negative and/or life-threatening comments to the appropriate PM/SC as necessary
- Complete all responsibilities as outlined on annual Performance Plan.
- Complete all special projects and other duties as assigned.
- Must be able to perform duties with or without reasonable accommodation.
- Excellent written and oral communication skills
- Able to type at least 50 wpm accurately
- Excellent listening skills
- Ability to work independently with minimal supervision
- Ability to work under pressure with time constraints
- Proficient with Microsoft Word, Excel, Outlook, Internet Explorer
- Bachelor’s degree preferred
- Knowledge of Spanish a plus
- Healthcare experience a plus
Base compensation ranges from $15.20 to $18.60. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page
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