Tier 1 Help Desk/Computer Operator/Customer Assistant

NASA Shared Services Center - Stennis, MS

Full-time 40 hour/week position: M-F

Rate: $15.28/hr + $4.54 Health and Welfare per hour (if H&W isn't used towards benefits costs, it is automatically put into a 401k savings account for you on your behalf)

Hours:

JOB TITLE: Help Desk Specialist - Customer Assistant I

GOVERNMENT AGENCY: NASA Shared Services Center - NSSC

POSITION INFORMATION: Full-Time Position; Government Contractor supporting the NSSC

LOCATION: Stennis, MS

SALARY: $15.28/hr + $4.54 per hour Health & Welfare used towards ITC's benefits plan. If not used towards benefits, H&W is deposited in a 401(k) account on the employees' behalf.

BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, 2 weeks paid vacation after 1 year of service

Shift Options - Monday-Friday; 1pm to 9:30PM; 6AM-2:30PM or 7AM-3:30PM

The site supported is 24x7x365 so the chosen candidates may be asked to work other hours to cover for absences or high-volume activities

IT Coalition, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) focused on providing information technology, information security, and business and financial services to the Federal Government. IT Coalition is located in Alexandria, VA and offers an outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

The NASA Shared Services Center's (NSSC) mission is to provide timely, accurate, high quality, cost-effective, and customer-focused support for selected NASA business and technical services . IT Coalition is currently searching for a several Tier 1 Service Desk Support Assistants to provide Helpdesk support to NASA end users.

ESSENTIAL JOB FUNCTIONS:

Troubleshoot and resolve IT issues for NASA customers contacting the NASA Enterprise Service Desk via telephone, e-mail and web.

• Provide Tier 1 support for NASA IT services including but not limited to desktop, mobile devices, networks, and password resets.
• Document all support activity in ServiceNow tracking system.
• Troubleshoot and resolve IT issues for NASA customers contacting the NASA Enterprise Service Desk via telephone, e-mail and web.

Required:

• High School Diploma
• Some IT experience geared towards Tier 1 helpdesk duties

Other Qualifications:

• Customer Service skills are required
• Strong analytical and problem solving skills
• Strong interpersonal skills for communicating with internal and external personnel of all levels
• Ability to multi-task and work independently with minimal supervision
• Ability to keep sensitive and confidential material private
• US Citizenship required due to background check requirements

IT Coalition, Inc. is an information technology and consulting company focused on servicing the needs of the Federal Government. IT Coalition's mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. IT Coalition is located in Alexandria, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

IT Coalition, Inc. is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.