Therapies Scheduler Job at North Memorial Healthcare
Requisition Number: 504500
About North Memorial Health
At North Memorial Health, you're part of an inclusive health family that is rooted in our values of relationships, inventiveness, and accountability. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower customers to achieve their best health.
About this position
The Scheduler assists with various functions related to the efficient operation of registration and scheduling for various sites/departments .
What we’ll expect from you
- Schedules and registers all appointments.
- Performs reception and clerical functions; i.e. chart preparation, report processing, customer packet information.
- Completes insurance verification.
- Demonstrates a professional and courteous approach to customers, physicians, colleagues, and customers in person and on the telephone.
- Answers the telephone appropriately and directs calls and/or takes accurate messages.
- Facilitates communication between the medical staff and/or therapists and outside sources, e.g. referring physicians, outreach, nursing homes, clinics, home care and hospice. Communication may include written, electronic, paging, telephonic.
- Manages messages and/or work queues as assigned within Epic in-basket.
- Maintains appointment schedule for the department.
- Explains customer prep instructions and procedure information if required.
- Retrieves, sorts and delivers interoffice and incoming mail.
- Accepts other duties as assigned to promote the accomplishment of organizational goals.
- The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
- Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
- Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
- Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
- Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
- Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
- Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
Interested? Here are our requirements
Education
- High School Graduate or equivalent (i.e. GED) required.
- Knowledge of medical terminology preferred.
Experience, Knowledge, Skills, Abilities
- Previous scheduling and/or registration related experience in a hospital, clinic, or physician's office preferred.
- Knowledge of computerized scheduling systems preferred.
- PC and keyboarding skills.
- Ability to multi-task in high pressure and fast past environment.
Licensure/Certification(s) Mandatory
Licensure/Certification(s) Mandatory where Applicable
Licensure/Certification(s) Preferred
Hours per two week pay period: 80
Shift: Days 8 hours
Weekend Requirement: Weekends by Department Rotation
Work Group: Non Contract
Call Requirement: None
Remote or On-site: On-site
FLSA Status: Non-Exempt
Benefits: Yes
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