Temporary REMOTE CSR/Help Desk Support Job at PacArctic LLC
PacArctic, a Koniag Government Services (KGS) company
, is currently hiring Temporary REMOTE Customer Service Representatives in support of our those impacted by Hurricane Ian..
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
As a
Temporary Customer Service Representative working remotely and supporting those impacted by Hurricane Ian, you’ll be a part of creating and delivering amazing customer experiences.
These positions are fulfilling as you support those US residents impacted by Hurricane Ian.
You will:
- Consult with your neighbors on the available services that can support their situation
- Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
- Respond to customer inquiries with active listening
- Resolve customer issues with patience and understanding
What You Bring to the Role
- Requires ability to pass government public trust clearance prepared by the Department of Homeland Security.
- Exceptional conversational English verbal and written communication skills
- Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude
- Handy with MS Windows and other computer applications
- High school diploma or equivalent
- High speed internet connection (>20 mbps)
- Bilingual is a PLUS
What You Can Expect
- The appreciation of those impacted by the storm
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Working Environment & Conditions
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The work load may require the incumbent to sit for extended periods of time. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit
www.koniag-gs.com
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
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