The Teller Supervisor oversees overall daily activities of teller staff including training and scheduling and maintaining records of vault and teller cash balances.

Responsibilities will include:

• Performs normal teller duties on a daily basis
• Manages tellers daily operations
• Maintains reports documenting cash outages, balances, time cards, and daily cash recaps
• Assists tellers in locating cash discrepancies, manages unusual transactions, and answers customer questions when required
• Monthly balancing of license plate stickers and savings bonds
• Manages scheduling and designation of additional daily tasks to teller team
• Provides on the job training for tellers.
• Files CTRs when necessary
• Oversees the maintenance and balancing of the ATM
• Oversees the processing and accuracy of proof work
• Balances the cash vault daily using dual control
• Orders and ships currency and coin weekly
• Performs teller audits when necessary (before vacations, surprise audits, etc.)
• Monitors tellers to ensure compliance with procedures and policies (specifically Reg. CC training)
• Ensures all tellers are complying and up to date with bankers training online
• Distributes written and oral instructions on teller operations as necessary
• Ensures all teller stations are properly stocked, secured, and maintained on a daily basis
• Prepares performance evaluations, written warnings, recommendation for increase and encourages staff development
• Recommends hiring, discipline, promotion, transfers and termination of teller staff as necessary
• Conducts regular staff meetings to review problems, policies, procedures and updates
• Knowledge of all regulatory standards
• Completes all training and online testing requirement as assigned
• Have knowledge of and uphold all bank policies and procedures
• Maintains familiarity with the Bank Secrecy Act Policy, OFAC Policy, Check Cashing Policy, Teller Guidelines Policy, and any other policies relevant to your position

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point.
• Experience using Web Teller and check imaging software is preferred.

Education/Experience Requirements:

• High school diploma or equivalent
• At least 3 years of teller experience

Additional Requirements:

• Excellent customer service skills
• Exceptional written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of the most complex bank products and services and answer customer questions regarding these products and services
• Knowledge of financial institution regulations
• Excellent Stress Management/Composure skills
• Problem Solving/Analysis skills
• Strong attention to detail
• Strong time management and organizational skills
• Ability to multitask
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• Ability to practice digression and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision

Attendance Requirements:

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided. This position is typically full-time, Monday through Friday, with a Saturday rotation. Additional hours may be required dependent upon current branch needs.

Working Conditions:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements:

• Ability to stand for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
• The employee may occasionally lift and/or move up to 25 pounds