Technology Consultant, IT Client Support Job at UCLA
Provide helpdesk services to Anderson School faculty and staff and to the students enrolled in the Full-Time, Executive, Fully-Employed MBA and Doctoral programs.
Helpdesk technicians are part of a team that supports hardware, software, operating system and classroom technology. Monitor help desk and classroom hot line calls and to serve as on-call technician as assigned. Troubleshoot laptop and desktop computer problems. Resolve routine computer, network and communication problems over the phone or perform service calls within the Anderson School building complex when appropriate. Follow up with end-users, track unresolved issues, and fully document problems and solutions. Test hardware and software in our fully networked environment, and provide support for classroom technology. Evaluate and provide specifications for new laptop and desktop models, and create and maintain how-to documentation and online training for users.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
25
Records
Qualifications
Required/Preferred
Minimum one year of customer service experience.
Required
Strong customer service orientation and possess the ability to establish and maintain cooperative working relations with faculty, students, Anderson and ACIS staff, as well as vendors and suppliers.
Required
Demonstrated ability to handle difficult customer service situations calmly, courteously and efficiently.
Required
Skill in portraying to the user availability and approachability, patiently listening to the user's description of the problem, probing with knowledgeable questions, interpreting information to advise and guide the user to an effective solution.
Required
Familiarity with Anderson School faculty research and faculty/student instructional needs.
Preferred
Working knowledge of off-the-shelf PC software applications including Microsoft Office, Internet and email applications.
Required
Demonstrated experience in installing and configuring off-the-shelf PC software applications including Microsoft Office, Internet and email applications.
Required
Working knowledge of the current Microsoft operating system.
Required
Demonstrated experience in installing and configuring current Microsoft operating system.
Required
Working knowledge of software installations and testing procedures for networked and single user systems for Anderson supported software, including Windows, Word, Excel, PowerPoint.
Required
Working knowledge of networking principles, applications, protocols and hardware including TCP/IP, PPP, 802.11b, IPX/SPX.
Required
Demonstrated ability to troubleshoot hardware problems and replace parts as necessary.
Preferred
Detailed knowledge of multimedia workstation configurations, input / output devices, and printers.
Preferred
Demonstrated ability to anticipate and solve potential microcomputer and network problems through running appropriate diagnostic programs.
Preferred
Detailed knowledge of network printing and connectivity issues, including creating queues and required system files.
Preferred
Demonstrated skill in troubleshooting operational problems such as lost network or DSL/cable modem connections.
Required
Demonstrated ability to employ logical methodology while troubleshooting computer related technical problems such as corrupted or lost data, file management, application software problems and operating systems problems.
Preferred
Detailed knowledge of LCD projection equipment and audio/visual equipment.
Preferred
Demonstrated ability to communicate effectively in standard English, both written and verbally, to share information with co-workers and users and to explain policies and procedures in a clear and concise manner.
Required
Demonstrated ability to explain diagnostic and troubleshooting procedures to clients.
Preferred
Demonstrated skill in getting answers to technical questions from manufacturers, either through written documentation, web site or other electronic forms.
Preferred
Self-motivating, able to work as part of a team sharing duties and responsibilities with peers, generating own assignments and completing them without supervisor involvement.
Required
Demonstrated ability to work under time constraints and competing requests for services, and to set priorities which accurately reflect the relative importance of job responsibilities.
Required
Demonstrated ability to learn new skills in response to a changing work environment and to expand the knowledge base on issues affecting the work-unit and the organization.
Required
Must be able to lift and move equipment weighing up to 30 pounds.
Required
Additional Posting Information
Bargaining Unit:
TX-Systemwide Technical
Application Deadline:
08-17-2023
External Posting Date:
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Helpdesk technicians are part of a team that supports hardware, software, operating system and classroom technology. Monitor help desk and classroom hot line calls and to serve as on-call technician as assigned. Troubleshoot laptop and desktop computer problems. Resolve routine computer, network and communication problems over the phone or perform service calls within the Anderson School building complex when appropriate. Follow up with end-users, track unresolved issues, and fully document problems and solutions. Test hardware and software in our fully networked environment, and provide support for classroom technology. Evaluate and provide specifications for new laptop and desktop models, and create and maintain how-to documentation and online training for users.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
25
Records
Qualifications
Required/Preferred
Minimum one year of customer service experience.
Required
Strong customer service orientation and possess the ability to establish and maintain cooperative working relations with faculty, students, Anderson and ACIS staff, as well as vendors and suppliers.
Required
Demonstrated ability to handle difficult customer service situations calmly, courteously and efficiently.
Required
Skill in portraying to the user availability and approachability, patiently listening to the user's description of the problem, probing with knowledgeable questions, interpreting information to advise and guide the user to an effective solution.
Required
Familiarity with Anderson School faculty research and faculty/student instructional needs.
Preferred
Working knowledge of off-the-shelf PC software applications including Microsoft Office, Internet and email applications.
Required
Demonstrated experience in installing and configuring off-the-shelf PC software applications including Microsoft Office, Internet and email applications.
Required
Working knowledge of the current Microsoft operating system.
Required
Demonstrated experience in installing and configuring current Microsoft operating system.
Required
Working knowledge of software installations and testing procedures for networked and single user systems for Anderson supported software, including Windows, Word, Excel, PowerPoint.
Required
Working knowledge of networking principles, applications, protocols and hardware including TCP/IP, PPP, 802.11b, IPX/SPX.
Required
Demonstrated ability to troubleshoot hardware problems and replace parts as necessary.
Preferred
Detailed knowledge of multimedia workstation configurations, input / output devices, and printers.
Preferred
Demonstrated ability to anticipate and solve potential microcomputer and network problems through running appropriate diagnostic programs.
Preferred
Detailed knowledge of network printing and connectivity issues, including creating queues and required system files.
Preferred
Demonstrated skill in troubleshooting operational problems such as lost network or DSL/cable modem connections.
Required
Demonstrated ability to employ logical methodology while troubleshooting computer related technical problems such as corrupted or lost data, file management, application software problems and operating systems problems.
Preferred
Detailed knowledge of LCD projection equipment and audio/visual equipment.
Preferred
Demonstrated ability to communicate effectively in standard English, both written and verbally, to share information with co-workers and users and to explain policies and procedures in a clear and concise manner.
Required
Demonstrated ability to explain diagnostic and troubleshooting procedures to clients.
Preferred
Demonstrated skill in getting answers to technical questions from manufacturers, either through written documentation, web site or other electronic forms.
Preferred
Self-motivating, able to work as part of a team sharing duties and responsibilities with peers, generating own assignments and completing them without supervisor involvement.
Required
Demonstrated ability to work under time constraints and competing requests for services, and to set priorities which accurately reflect the relative importance of job responsibilities.
Required
Demonstrated ability to learn new skills in response to a changing work environment and to expand the knowledge base on issues affecting the work-unit and the organization.
Required
Must be able to lift and move equipment weighing up to 30 pounds.
Required
Additional Posting Information
Bargaining Unit:
TX-Systemwide Technical
Application Deadline:
08-17-2023
External Posting Date:
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.