Delivers both internal and external training programs for customer, field support, and internal personnel Obtains information needed to prepare in-house training programs; assists in the preparation of training materials, course content development, and the development of training aids. Conducts training sessions and continuously looks for improvements or revisions to lesson plans and associated documents to meet new training requirements and to keep technical and soft-skills information up to date. Works closely with the Course Development Specialist to ensure proper ISD methodologies and internal ISD procedures are adhered to. May develop some courses to assist the Course Development Specialist.

Specific Duties-

• Conducts technical education programs (ie: outline, text, handouts, tests, laboratory exercises, etc.) for customers and service engineers on current and new products utilizing ISD methods.
• Conducts certification training for field service engineers and other internal employees.
• Conducts soft-skills and leadership training in support of internal initiatives.
• Creates eLearning courses using Articulate and/or Storyline products.
• Creates, reviews, and edits all assigned training materials and designs program improvements on a continuous basis based on customer needs and utilizing ISD standards.
• Recommends modification of lessons, modules or classes in accordance with internal/external client’s unique needs.
• Lectures class on safety, installation, programming, maintenance, and repair of equipment.
• Demonstrates procedures being taught, such as programming and repair.
• Administers written and practical exams and writes performance reports to evaluate trainee’s performance.
• Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program.
• Provides on-site application support for new product field tests.
• Becomes subject matter expert by attaining full knowledge of applications, installations and operations of assigned products and HR skillsets.
• Establishes and maintains a close relationship with Product Specialists and HR in order to support the needs of the customer and remain aware of current technical and/or compliance trends, and to ensure Product Manual and lesson plan continuity.
• Complies with and ensure department compliance with Company health, safety and environmental policies.
• Complies with all applicable U.S. export control and security regulations.
• Other duties as required.