Technical Support Specialist Job at Trimble
Your Title: Technial Support Specialist
Job Location: Remote - US
Our Department: Trimble Viewpoint
Do you love software and enjoy helping others?
What You Will Do
The Technical Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with web-based, self-hosted, and cloud-deployed environments.
Assist customers with software systems, including troubleshooting, explaining technical language, and investigating to understand customer issues
Troubleshoot and resolve technical and application issues including the integration connectors and other elements in the customer’s Windows environment, system performance, permissions, connectivity, login issues, and application errors on hosted and SaaS-based platforms.
Effectively document issues/feedback from customers for use by Development in research and resolution of defects
Understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
Develop solution guides to explain troubleshooting steps and common solutions for colleagues and customers to use
What Skills & Experience You Should Bring
Bachelor or Associate degree in business or other relevant disciplinesDemonstrated customer service and problem-solving skills
Excellent written and verbal communication skills
Basic SQL exposure
Familiarity with browser developer tools and website/API interfaces encouraged
Prior experience in customer support encouraged
About Our Division
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble’s core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they’re in the same place.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble’s Privacy Policy
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
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