Technical Support Specialist Job at MARVEL TECHNOLOGIES INC
MARVEL TECHNOLOGIES INC Pontiac, MI 48340
Level 2 Service Desk Analyst:
Assists user community with resolution of requests for service that originate with the Oakland County IT Service Desk.
Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
Requests for service in the areas of Telecommunications, Server Administration, IAM Account Management, Workstation Services, and Microsoft 365.
Other assignments include creating knowledge documents and user documentation.
Candidate must be a self-starter who takes ownership and responsibility of assignments and understands the urgency and importance of providing customer service.
Mandatory Skills & Experience
- 3+ years’ experience in a Service Desk Analyst role.
- Passionate about delivering the ultimate customer experience
- Excellent knowledge and experience using Microsoft Office 365 Suite (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint Online, Teams)
- Able to successfully multi-task and prioritize work
- Demonstrated problem-solving skills
- Excellent written and verbal communication skills
- Position is Hybrid, 2 onsite days per week
Maximum Number of Candidates: 2
Experience Level: 3 years
Start Date: 06/05/2023
Duration: ongoing
Environment: CA Service Desk, Service Now, Microsoft Desktop OS, Microsoft Office 365 Suite, Adobe Acrobat, OKTA, Active Directory
Job Types: Full-time, Contract
Pay: $30.00 - $32.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Pontiac, MI 48340: Reliably commute or planning to relocate before starting work (Required)
Experience:
- CA Service Desk: 5 years (Required)
- ServiceNow: 2 years (Required)
- Microsoft Desktop OS: 2 years (Required)
- Active Directory: 2 years (Required)
Work Location: Hybrid remote in Pontiac, MI 48340
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