Arizona Priority Care (AZPC) is an Integrated Provider Network focused on providing Whole-Person care to Senior and Medicaid populations, through advanced value-based models. Our provider network is comprised of more than 3,500 providers including Primary Care, Specialty, Hospital System and ancillary provider partnerships. We have operated in the Arizona market for more than 10 years, and are based in Chandler, Arizona. As a leading value-based provider organization, we are committed to improving the quality of care, providing excellent member and provider experiences all while reducing cost.

The Tech Support Specialist I will be responsible for assisting with on-site support of hardware and technical support systems of AZPC including all computer hardware and software located on the network. This position will be the first level of contact for support.

A. POSITION DUTIES & RESPONSIBILITES

· Respond, evaluate, and prioritize requests for assistance from staff experiencing problems with hardware, software, networking, or other IT-related issues.

· Escalate complex issues to the Network Specialist providing a detailed report of steps taken via the ticketing system.

· Installs, upgrades, and repairs computers, software, and peripheral equipment.

· Troubleshoot computers, copiers, printers, phones, and any additional technology devices used by staff.

· Support audio and visual equipment and software used by staff.

· Train users on software and hardware on-site.

· Maintain records of all communication, work performed, and support given in the ticketing system.

· Maintain a moderate level of proficiency in software and applications supported by IT.

· Assist in miscellaneous tasks as needed.

· Provide user support for all network applications locally on the PC.

· Create and update support documents and updates the FAQ/Solutions within the ticketing system.

· Perform daily projects assigned by the Network Specialist.

· Works independently and requires minimum supervision.

· Assist in the implementation and enforcement of HIPPA technical safeguards.

· Potential on-call duties may be required.

· Other duties as assigned.

B. EDUCATION, TRAINING AND EXPERIENCE

· Minimum 2 years’ experience.

· Proficiency in MS Office, Windows Networking, and Windows Operating Systems Software.

· Ability to troubleshoot and repair a wide range of computers and peripherals.

· Good communication skills. Must be detail-oriented and have good critical thinking and problem-solving skills. Excellent Customer service and telephone etiquette skills.

· Must maintain a high level of confidentiality.

· Experience working with HIPAA/PHI data preferred.

*This role requires FT in-office presence.*

Job Type: Part-time

Benefits:

• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Chandler, AZ 85226: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Tech Support: 2 years (Preferred)

Work Location: In person

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