Who Are Are:
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2019, employed approximately 6,100 people in its worldwide businesses. Brady's fiscal 2019 sales were approximately $1.16 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradycorp.com.
What We Need:
Brady Corporation has a Technical Support Representative position open in our Customer Operations team at the Good Hope Rd location.This opening will provide technical support and training for Brady customers, distributors, and international and domestic sales personnel on all Brady software, hardware, and materials.
What You'll Be Doing:

• Provides technical support and training for Brady's customers, distributors, and international and domestic sales personnel via phone, email, and chat support channels.
• Strives to maintain service levels set forth by the Technical Support Supervisor.
• Provides answers to customers by identifying and troubleshooting problems, research answers, and guide customers through corrective action steps.
• Consistently captures and documents product issues and suggestions for product improvements from end-users and distributors to be passed on to the appropriate marketing managers through a CRM system.
• All department personnel will constantly upgrade skills to keep pace with products within their responsibility.
• Company and division safety policies are understood and followed, as well as general housekeeping procedures.
• Teams and task forces, of which the individual is a member, contribute to department or divisional goals.
• Job specific training is provided at intervals agreed upon by the Technical Support Supervisor.
• The division's proprietary and confidential information is recognized and protected. Help maintain technical integrity and timeliness of the Product Information Database (Knowledgebase).
• Demonstrates effort and initiative towards achieving and maintaining the "World Class" service status for Brady America.
• Other duties as assigned including potential for travel.

What You'll Need To Be Successful:

• High School diploma or equivalent
• Technical College coursework related to Computer Science
• Must have experience in a Customer Service or Support function.
• Exceptional verbal, written and listening communication skills, with multitasking capabilities on a daily basis.
• Strong willingness to assist customers.
• Ability to learning new technology quickly, with detailed troubleshooting ability for customer solutions.
• Must have working knowledge of; Microsoft operating systems and Office products, networking, SAP, with other software and hardware skills.

Desired Knowledge, Skills & Abilities

• Associate degree desirable.
• Knowledge of Operating System and Networking is desirable.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Milwaukee, WI 53223: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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