Tech Support Service- Technician Job at Automobile Club of Southern California

Automobile Club of Southern California Los Angeles, CA 90007

The Automobile Club of Southern California has an excellent opportunity to join our team as a Tech Support Service Technician. This position supports the AAA service provider technical devices. The ideal candidate will perform help-desk type duties remotely assisting users with various issues related to equipment and software.

What can we offer?

Training programs to help employees acquire various skills necessary to do their jobs and to support career development.

The satisfaction of knowing you provide a meaningful service to our members who rely on you for assistance.

Responsibilities:
Install, video surveillance and recording devises, voice and data base station and mobile transmission equipment. Perform installations in offices, on buildings, or at radio base station sites while maintaining compliance with industry standards.

Program, align, troubleshoot, maintain, and repair voice and data mobile radios, mobile data terminals, and voice and data base station transmitters for the appropriate frequencies and guard tone.

Candidates must possess a knowledge of Android platforms and have a familiarity with mobile electronic devices such as Smart Phones, Tablets, and Laptops.

Experience in remote troubleshooting, or previous help desk experience is a plus.

Demonstrated knowledge of digital/analog communication networks required.

Ability to multi-task, balance numerous and diverse operations, as well as possess the ability to work well with employees, management and vendors required.

Demonstrated organizational and time management skills required, as well as the ability to work under pressure.

Desired Skills:
Advanced knowledge in working with two-way data and voice communication networks required.

Knowledge of electronic inventory systems preferred.

Professional verbal and written communication skills required.

Repair or installation of vehicle audio systems.

Qualifications and Experience:
AA degree or equivalent electronics training and/or an equivalent combination of education and work experience required.

Valid Driver License, acceptable driving record and minimum limits of automobile liability insurance required.

Travel may be required, as well as the ability to manage critical outages or problems during non-business hours in support of a 24 hours per day, 7 days per week environment.

Proficiency in Microsoft Office software, including Excel and Word.

Must be able to lift up to 50lbs.

#LI-LD1

Remarkable benefits:
  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts
The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.


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