Team Member (Front of House)

As a Team Member, you play a crucial role in our success. In selecting Team members, we are looking for hard working, coachable individuals who will share our passion to make an impact on our local Mount Prospect community. You will interact directly with guests in serving their needs with remarkable service and hospitality.

Team Members are responsible for creating and maintaining a fun, enthusiastic, emotionally connected atmosphere for all guests and Team Members who come into contact with the Chick-fil-A Mount Prospect brand.

Foundation of Hospitality

• Treating all with honor, dignity and respect

1st Mile: Core 4

• Create eye contact
• Share a smile
• Speak with a friendly tone
• Always say “My Pleasure”

2nd Mile: Create a Moment

• Offer a warm welcome and fond farewell
• Personalize with Guest’s name
• Perform table touch-ins (To respect social distancing measures, limit engagement with Guests at table.)
• Find the “little things” to spread joy

Expectations of a Team Member:

• Work your scheduled shifts and arrive on time every shift
• Arrive for your shift in full uniform: shirt, pants, non-slip shoes, name tag, pen (men must abide by according to new 2021 male appearance guidelines , women with long hair should have it pulled back into a ponytail/bun/braid)
• Keep a “sense of urgency” and a “pep in your step” when it comes to serving our Guests
• Serve > Stock > Sanitize. When things slow down, know what you should be doing next
• Giving up a scheduled shift should be rare**
• If you committed to a certain availability in the interview, any changes to that availability need to be submitted through HotSchedules, no sooner than 2 weeks out
• You will be trained in the “Chick-fil-A” way, strive to hold to that standard

Key Personality Traits

Front-of-House Team Members

• Front Counter/Dining Room: Enthusiastic team members that can create connections with guests and efficiently and energetically complete assigned tasks
• Drive Thru: Team Members who can perform at high levels of stress and multitasking while maintaining appropriate guest relationships. Must take initiative to fulfill tasks and make on-the-go decisions

Responsibilities of a Team Member:

• On arrival for your shift, check in with a leader for your assigned position
• Stay focused on your assigned position and relevant duties, and strive continue developing in that position
• Although you may have a favorite, be willing and flexible to learn and serve in any position
• Always serve the guest first, then stock sauces, cups, ice, tea, etc, then clean and tidy
• You will have specific roles as a Front-of-House or Back-of-House Team Member

Roles

• Front-of-House
• Front Counter (Once we get the green to open)
• Greeting guests
• Taking orders on POS
• Handling cash/credit card transactions
• CFA One App in guest transactions
• Maintaining cleanliness and stocking on Front Counter during peak and non-peak hours
• Dining Room
• Maintaining clean tables, floors, restrooms, foyer, patio, and playground through all peak and non-peak hours according to CFA standard – There is ALWAYS something to do!
• 2nd Mile Service – interacting with guests who are dining in, offering them exceptional service
• Drive Thru
• iPOS - Accurately listening and plugging in guests orders on iPads while maintaining a sense of urgency without rushing the guest
• iCASH - Properly handling cash payments before guest makes it to the window
• Running - Based on description in bag, run food to appropriate vehicle
• When inside, taking orders on headset while making drinks/desserts or bagging
• Fulfilling guest orders while on window – handling payments and the CFA One app – NEVER turn your back on the guest or leave the window while there is a guest
• Please note that these duties might overlap with one another during non-peak hours, and there might be more than one person in each duty during peak hours – flexibility in these roles during all hours is key!

REQUIREMENTS

• Dependable
• Team player
• Focused
• Passionate
• Self-starter
• Able to multi task
• Willing to give your best at all times

Our Purpose

Purpose Statement

Working daily to steward our assets for developing the next generation of leaders while making a positive impact on the community we live in

• In 2021 we will uphold our mission statement: “To foster a culture that results in thriving team members, happy customers, and an engaged community by satisfying palates and hearts alike. ” This refined purpose statement clearly encompasses Vikas’ (Operator) desires and motives for impacting our leaders, our team members, and the community as a whole. It Includes life aspects outside of just "business" and focuses on the approach to a healthy and growing life.

Leadership Development Philosophy

• Live: We believe that life here at CFA Mount Prospect extends outside the restaurant, living life together to grow relationships and bonds that last well beyond the restaurant. Spending time together and developing together to be the best version of yourself.
• Learn: Learning how to operate a small business and grow as a leader, in the pursuit of learning what it takes to lead an organization and to be an impactful contributor to the local community.
• Launch: Launching into a desired career field is the goal of all employees and we strive to support this step in a person's life. After being prepared by the live and learn states of the process, the launch is the final step in development in our organization.

Our Promise

Here at Chick-fil-A Mount Prospect we offer a friendly, uplifting work environment; Starting with, a wage of $11 for starting Team Members. We also provide our team members with a variety of discounts including a meal contribution, which ties in with our meal metric, and other services. We care about the future of our team members, which is why we offer scholarships and partner with over 100 colleges and universities to provide tuition aid for students. We want you to succeed, which is why there are personal development plans and career paths available to you through our leadership team. A flexible schedule will support balancing life and work. All of this promise is executed by the leadership team you will be working side-by-side with. While we do not promise an easy job, we do commit to an engaging and valuable experience for your time here at Chick-fil-A Mount Prospect.

Compensation

• Competitive pay, with raises available based on performance
• Health Insurance Offerings
• 25% discount at Chick-fil-A Mount Prospect for immediate family
• Meal contribution at every shift based off on achieved metrics
• Paid Time Off available

Discounts and Other Services

• Access to Chick-fil-A Marketplace, a platform which offers a variety of online discounts and on-site services, including
• Cellular, Automobile, Electronics, Entertainment, and Printing/Shipping Discounts
• Financial, Health and Wellness, Transportation, and Real Estate Services

Community

• Employee Outings
• Christmas/Summer Parties
• Positive and Uplifting Work Culture

Retirement/Insurance

• Health Insurance Available with Operator Contribution

Schooling/Scholarships

• Tuition Reduction in Partnership with Truett McConnell University (Plus 90 Other Universities)
• Scholarships Available from $1,000 up to $25,000
• TMU Business Program Scholarships ($2,500, $1,500, and $1,000)

Hands-on Training

• Business and Managerial Training
• Career Paths
• Potential Travel Opportunities

Your Experience

You will work alongside a certified trainer for four to five training shifts, learning the ins and outs of the business. During this time, we will equip you with everything you will need to know to succeed here. Over time you will be evaluated by a leader, which will make you eligible for scheduled pay raises and promotions. When regulations allow, The Leadership Team will hold seasonal outings for Team Members to gather outside the four walls of our restaurant and do life together.