Team Leader, Authentication and Quality Assurance Job at StockX
Help empower our global customers to connect to culture through their passions.
Why you'll love this role
As the Team Lead, Operations you will be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. You will be responsible for overseeing the day-to-day operations for the operations team. A key responsibility will be to ensure staffing is aligned for the near term and future business to support the labor requirements delivering quality assurance and on-time shipment. S/he will work interactively with the business teams as they develop short and long term growth strategies.
If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX, may be the place for you.
What you'll do
- Supervise the Authentication and Quality team members for the overall operations of these areas
- Lead improvement activities for authentication and quality and will also support continuous improvement
- Prepare standardized work procedures and facilitate effective communication of procedures to affected areas
- Develop training documents (SOP's) and facilitate training
- Providing Quality Metrics for team members at all locations
- Communicating metrics to leaders and holding individuals accountable
- Establish team member staffing to meet the daily business demands, quality and productivity targets.
- Ensure accurate and on-time fulfillment and shipment of all customer orders
- Develop a certification plan for the authentication team to maximize the number of items qualified for processing
- Analyze production metrics and recommend process and system improvements to increase quality and lower cost
- Supervise and train the Authentication Team to optimize quality, productivity, and costs
- Develop, implement and maintain standard operating procedures
- Create, maintain and foster a safe and team-based work environment
- Provide reporting on daily, weekly and monthly key performance metrics
- Work cross-functionally with all departments to identify, develop and execute on process improvements
About you
- Extensive experience in quality control, inventory management, or a related field
- Proven leadership experience
- Flexibility to work AM & PM shifts & weekends
Nice to have skills
- Lean/Six Sigma/ continuous improvement experience a plus
Pursuant to the various pay transparency laws/acts, the base salary range is $65,000 to $70,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
About Us
StockX is the premier current culture platform for buying and selling authentic, new, sought-after products. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.
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