POSITION SUMMARY:

We have an exciting opportunity available for an experienced Team Lead Patient Accounts Receivable on our Central Billing Office (CBO) team located in Nashville, TN.

This is a remote position, allowing the Team Lead Patient Accounts Receivable position to be based anywhere in the country. Candidate must be wiling to work a Central Time Zone schedule Monday - Friday.

The Team Lead Patient Accounts Receivable is responsible for collecting patient and payor balances. The duties of a TL Patient A/R Representative include but are not limited to the follow-up of accounts, verifying and updating information, and assisting in completing special projects during the month-end and year-end financial reporting process.

Quarterly Bonuses are available for all eligible Patient A/R Collectors! To qualify, you need to meet performance and production metrics and achieve collection goals, with incentives that range based on production.

The position is responsible for collecting patient balances. The duties include but are not limited to patient accounts' follow-up, verifying and updating information, and assisting in completing special projects during the month-end and year-end financial reporting process.

ESSENTIAL RESPONSIBILITIES:

• Review and update patient demographics and payer information as necessary for the completion of claims payment.
• Follow-up on open balances listed on monthly Patient AR reports, such as calling the patient to collect their balance in full or set up on payment arrangements.
• Verify balances to turnover to the designated collection agency and update the account as turnover to collections.
• Responsible for printing patient statements.
• Generate correspondence to patients, such as itemized statements or patient payment receipts.
• Document all communications regarding account balance follow-up in the patient account.
• Attend in-services, seminars, and webinars for additional education and performance improvement.
• Responsible for taking CareCredit card payments for other departments.
• Responsible for taking care of Bankruptcy information.
• Responsible for obtaining a death certificate or obituary to take deceased patient adjustments
• Responsible for reporting collection payments to appropriate collection agencies.
• We are training new employees as well as answering questions for new and existing employees.
• Responsible for reviewing/approving bad debt not placed adjustments and small balance write-off adjustments.
• Responsible for taking cash pay discounts when appropriate.

Regular and reliable attendance is required.

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education/Experience:

High school education or GED with a minimum of two (2) years experience in accounts receivables collections preferred.

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