Raise your hand if you're craving a work environment that values your talent. Join the Clune family where you’re valued as an employee owner! Clune Construction is proud to be made up of passionate, driven, unique individuals who exhibit integrity and value quality in everything they do. We welcome diversity of thought and life experience. As an employee-owned company, we invest in our people and in turn, our people benefit from a culture of shared fate. We believe this has led to us being the fortunate recipient of countless awards for our culture and ethics, including Best Places to Work for 8 years in a row, a Top Workplace nationally, and a recipient of the Chicago Better Business Bureau, the Torch Award for outstanding ethics.

The Systems Technician provides best in class support of end users via Clune’s Service Desk. Responsibilities include maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT helpdesk. This individual will bring a customer focused approach to meet continuous service delivery demands. The Systems Technician must be available to travel to regional offices, as well as occasionally provide support during on-call hours.

What We Offer

At Clune Construction we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:

• Medical, Dental and Vision Insurance with 100% of monthly premiums paid by the company
• Employee Stock Ownership Plan
• 401k Retirement Plan with Company Match
• Employee Assistance Program
• Company-paid and Voluntary Life Insurance Plans
• Company-paid Short Term and Long Term Disability
• Flexible Spending, Dependent Care and Commuter Plans
• Career Development through Mentoring Program, Learning & Development, Continuing Education
• Fitness Program
• Pet Insurance

Core Values and Behaviors:

Clune Construction is proud to have Core Values and Behaviors that all of our employees represent. These Core Values are: Service, Teamwork, Respect, Excellence, Leadership and Innovation. Performance is evaluated with these Core Values in mind.

Essential Functions

• Provide level 1 and level 2 support to end users including computer builds and general troubleshooting.
• Assist with onboarding of new users including computer builds, phone setup, and training of users on our systems.
• Research and vet new technologies for potential field/end user use in line with Company goals and initiatives.
• Become a subject matter expert for critical apps as assigned.
• Attain SME status for mission critical apps at the user level.
• Implement/support systems and procedures implemented by Director of IT, Infrastructure Manager and Service Desk Supervisor.

• Excellent verbal and written communication skills.
• Analytical and troubleshooting skills
• Ability to communicate effectively with users of all technical levels
• Strong focus on customer service
• Fast learner with the desire and ability to learn new technical skills
• Able to travel overnight on occasion
• Available for on-call hours

Education and Experience:

• Associate’s or Bachelor’s degree in CIS preferred, or equivalent amount of education and years of experience in a technical support role
• Knowledge of the following technologies preferred: Active Directory, O365 Suite including Office, anti-virus and security software, MDM software, Windows 10, ticketing systems, printer management, mobile and desk phone management
• Familiarity with help desk ticketing systems and ITIL concepts a plus
• Hardware experience including desktop/laptops, networking, servers, etc. A+ certification preferred

All candidates must provide a resume.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.