Parasol Alliance Job Description: Systems Engineer

Position: Systems Engineer

Reports to: Director of Engineering

Company Overview:

At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients' use of technology, enabling them to maximize profitability, growth, and success. Parasol Alliance is a technology solutions company exclusively serving the senior living field. We provide strategy and comprehensive in-house technology support, to help our clients make smart technology investments and effectively leverage technology to achieve their business objectives and enhance the lives of those who live and work in their communities.

We are a growing company that values and empowers our team members. If you want to work in a values driven, high performance culture and experience an exciting opportunity to be a part of a movement to transform our clients' technology culture, then this job is for you. We are seeking team members who are humble, hungry, and smart that take ownership and pride in their work to support the growth and success of our clients. We offer a remote-first work environment with unlimited time off and bonus opportunities. Join our award-winning culture and help us make a difference in the lives of those we serve.

We are proud to have won 18 Best & Brightest workplace awards and named Top 501 MSP in the world by Channel Futures MSP 501 5 years in a row, including the #4 ranking in 2022!

Position Mission

The systems engineer will be responsible for tier 2 and 3 support for Parasol's clients. The systems engineer will support implementation of project task work as determined by each client's project roadmap. The engineer will also be responsible for onsite technical support as determined by client needs.

Responsibilities

• Tier 2 and 3 support for all client tickets.
• System design for servers, virtualization, telephony, and email environments.
• In depth problem solving for servers and systems.
• Responsibility for oversight of client server management.
• Acts as engineer backup to the Director of Engineering or another Engineer as needed.
• Project implementation task work.
• Ticket resolution as per the client service level agreement.
• Detailed documentation within service tickets on issue steps and resolution.
• Excellent customer service on the phone, via email and in person.

Requirements

• Healthcare experience preferred; long-term healthcare support experience is a plus.
• At least five years of systems administration experience in an enterprise environment.
• At least four years' experience working with systems design, configuration and management.
• Experience with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network desktop hardware support.
• Proactive resolution of issues.
• Excellent communication and customer service skills are required.
• The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.

Our Culture:

We are technology experts in senior living and are passionate about our pursuit to transform our clients' technology culture to drive their success. Our company values drive how we do business with clients, work with our colleagues and serve our community.

Our Values:

Inspiration

• We cultivate leadership in everything we do. Our vision is to enact transformational change in the senior living field through innovation and sustainability.

Collaboration

• Partnerships are built on communication and teamwork, which enhances us as individuals and as an organization. By working together, we achieve successful outcomes.

Empathy

• We believe in demonstrating compassion and respect to our clients and each other. Through people-centric behavior we promote trust and understanding.

Expertise

• Delivering exceptional solutions requires exceptional knowledge and leadership. Through our strategic approach and partnership model we position ourselves as leaders in the senior living and technology fields.

Integrity

• We believe in being a trusted resource. That means providing open and honest feedback and fostering an environment of transparency and accountability. Through this, we own our performance and the results we achieve.

Impact

• We are passionate about providing value, growth and success to our clients, team, and community. Through our mission and vision, we connect people to technology.