$65,000-$80,000 + bonus

Full Remote anywhere in the United States

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us.

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.

We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there’s no telling what we’ll cook up next!

GENERAL DESCRIPTION

This position reports directly to the Supervisor, Infrastructure and Network Operations. This position has the primary responsibility for implementing, monitoring, maintaining, and supporting Potbelly infrastructure. Strong Active Directory experience. Familiarity with standard IT infrastructure including firewalls, routers, switches, UCaaS, Azure AD, PowerShell, Office 365, VMWare. In addition, this position will monitor, backup and maintain Windows servers 2012/2016. Email and desktop support is also required. Strong focus on Windows, Azure and Active Directory.

FOCUS

• Proven expertise in designing and architecting domain projects.
• Design and architect a global Active Directory Infrastructure, including, design and implementation of Group Policy, domain consolidation for large scale organizations.
• Utilize logical problem solving to find creative solutions to problems in the environment on a broad scale.
• Plan and execute Active Directory Domain level upgrades.
• Plan and design Group Policy Objects as requested to ensure compliance of company policies for servers and user end-point devices.
• Troubleshoot and resolve Active Directory, GPO, Active Directory Federated Services, and password/identity management systems.
• Assist in management and support of internal and external DNS systems. Assist in management and support of internal DHCP architecture and scoping.
• Work with stakeholders and other technical teams to collect business and technical requirements and design / deliver enterprise level solutions.
• Create and update technical documentation of operating procedures as needed.
• Maintain standards for installation of infrastructure software / hardware installations.
• Serve as a technical expert for Tier 1/2/3 support groups. Oversee the architecture and design of the global backup and recovery of Active Directory.
• Collaborate and communicates with architects with internal departments and vendor partners.
• Own and lead discussions in business and technical information technology solution implementations, upgrades, enhancement and conversions. Recommends solutions as appropriate.
• Support IT goals and objectives including measures and projects.
• Provide problem solving leadership based on experience with the technology.
• Act as a member of the Infrastructure Support Team in providing timely and efficient support to assigned operations; coordinate day-to-day operations, apply security patches/fixes and anti-virus updates as released by software manufacturers and anti-virus vendors, create and implement domain level security policies such as authentication mechanisms, password policies and rules, IPSEC policies etc.
• Review domain level rights and privileges and perform changes to the same as appropriate. Collaborate in assessing current and expected Windows infrastructure needs, configuration, maintenance, optimization and documentation of Windows infrastructure.
• Follow and apply configuration and security standards and policies within a defined Change Management process.
• Assist with implementing solutions for hardware and software. Implement common preventive maintenance practices for hardware and software.
• Ensure that system improvements and changes are implemented correctly and completely and monitor all effects of the modifications.
• Establish/recommend policies on system use and services. Perform common administrative tasks. Support of a distributed MS Windows-based network.
• Must possess proven experience working with a large enterprise distributed computing environment.
• These experiences should include:
• Directory Services Infrastructure architect/design/support
• Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units.

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of 45 to 55 hours a week.
• Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.
• Must be able to communicate heavily through telephone, e-mail and in-person communications.

EXPERIENCE, EDUCATION AND BEHVAIORS

• Must represent The Potbelly Advantage and Our Values.
• Must exhibit the traits of The Potbelly Leader
• Bachelor's degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
• 3-5 years of directly related experience supporting Active Directory operations and engineering with increasing responsibility.
• Certifications: Microsoft 365 Certified

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.