Surgery Scheduler Job at BSM Consulting

BSM Consulting Tavares, FL 32778

Tavares, FL

Do you enjoy building relationships? Are you looking to make a difference in people's lives? Join US Eye as a surgery scheduler and become part of a team that supports better vision for all patients!

Surgery schedulers are the liaison between the patient and clinical staff for surgical patients, and they focus on building relationships with patients investing in cataract and refractive surgery. They manage all aspects of scheduling surgery, including facilitating post-op appointments, obtaining necessary clearances, communicating with the ASC, obtaining patient signatures when needed, and providing patient education on premium lenses as well as what to expect before, during, and after surgery.

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. They are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, US Eye delivers world-class care to patients throughout Florida, the Carolinas, and Virginia.

EDUCATION AND EXPERIENCE
High school diploma or equivalent.
Experience in a medical environment (ophthalmology experience a plus).
Retail experience a plus.

ESSENTIAL SKILLS AND ABILITIES
Exceptional people skills.
Well-developed communication skills, including in person and over the phone.
Ability to multi-task, work in a fast-paced environment, and manage time accordingly to meet deadlines.
Ability to perform mathematical calculations.
Ability to maintain a high degree of confidentiality.
Ability to follow instructions, work well with others, and work alone with minimal supervision.
Ability to document in both a technical and easy-to-understand manner.
Demonstrated knowledge of medical and surgical terminology.
Demonstrated ability to counsel and educate patients on surgical procedures and lens options.
Professional mannerism and attire.
Ability to travel to different locations during training and later to provide occasional coverage.

RESPONSIBILITIES
Maintain a customized, concierge level of customer service for surgical patients.
Educate patients on surgical procedures, appropriate lens options, and pricing based off physician recommendations, and explain how these options fit with the patient’s lifestyle goals.
Work with the financial team to ensure they have the appropriate information needed to obtain insurance authorizations and collect any patient financial responsibilities.
Assist patients with setting up payment plans and collect all co-pays, co-insurances, surgical deposits, and full amounts.
Stay in constant communication with patients regarding any insurance or scheduling updates.
Schedule all ASC surgeries and preoperative and post-operative appointments according to physician scheduling protocols.
Coordinate all financial and scheduling paperwork prior to surgery.

US Eye has partnered with BSM Consulting to conduct the recruiting process.


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