L1

Key responsibilities:

· Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring high quality support and timely response

· Provide an efficient and effective support service to on site and remote users

· Load and install preconfigured images on PCs and troubleshoot failures

· Deploying desktops and laptops, monitors and other equipment and software to end users at Micron

· Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards)

· Troubleshooting basic network issues, activating ports, VPN connections, basic configurations on switches.

· Troubleshooting hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment).

· PC equipment moves throughout our main site and off-site locations

· Basic Active Directory administration (ie add and remove objects)

· Creating static IP addresses for users and machines

· Domain and other trust issue support on the client side

· Manually entering in badge info UniFLOW Printer Server for secure printing and other basic copier support

· Perform other duties and projects as assigned

Role requirements:

· Assist on a diverse range of support issues requiring ability to identify, evaluate and resolve issues

· Proactive and self-motivated approach, able to work independently or with team members

· Team oriented - able to work in, and contribute to, cross functional teams

· Strong time management skills, ability to prioritize and organize a demanding workload and adapt as needed

· Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner

· Excellent communication skills (both written and verbal). Ability to relate with users and explain technical issues in a simple manner

· Able to learn new applications and become familiar with new hardware quickly, committed to keeping knowledge and skills up to date

Education and Experience:

· 2+ years providing end-user technical support preferred

· A+ Certification preferred

· Working knowledge of the following technologies:

· Active Directory

· Windows XP, 7, and 10

· Knowledge of anti-virus / anti-malware programs

· Microsoft Office suite

· Building / imaging computers

· Wiring / Cabling

· Network technologies

· Installation and support of wide range of peripherals

Job Type: Full-time

Salary: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Boise, ID: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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