The DuPage County Health Department Public Health Services Unit has an opening for an Intensive Services Supervisor, at our Wheaton, IL location. This is a full-time position, 37.5 hours per week, Monday- Friday, from 8:00am – 4:30pm.

This position will have the responsibility of coordinating and monitoring family support services for Healthy Families clients which require more complex levels of assistance and support. Work involves providing reflective and administrative supervision to case managers serving at risk families with young children to ensure that services are client-centered, and grant deliverables are met.

• Monitors client cases for compliance with program requirements; evaluates outcomes to determine program effectiveness.

• Conducts file and program audits; recommends and implements service delivery changes to increase program accessibility.

• Ensures the integration of multiple services in order to achieve a comprehensive approach to client care; develops integrated clinic procedures and practices.

• Keeps up to date on grant, program and reporting requirements.

• Prepares budget recommendations and monitors spending, reports statistics to the Assistant Director of Family health on a regular basis.

• Interviews, hires and trains assigned staff.

• Identifies and resolves employee relations and performance issues

• Provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff.

• Evaluates employee performance and productivity and sets clear goals and expectations.

• Demonstrates independent judgment and discretion in making position related decisions.

• Acts as a liaison to community providers to provide support, expertise and linkage to early child home visiting resources.

• Participates in emergency response activities as assigned.

• Maintains required training, licensure and/or certification; maintains confidentiality of privileged information and adheres to patient privacy laws.

• Demonstrates sensitivity and understanding of other ethnic groups and cultures.

• Available to respond to clients and/or customers, either in person or over the phone, during assigned business hours and/or clinic times.

Bachelor’s Degree in Nursing, Nutrition, Social Work or related field, and five years of experience in public health which included at least two years of supervisory experience; or an equivalent combination of training and experience.

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