Allsup – True Help. Rewarding. Teamwork.

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You will have a predictable work schedule and enjoy an employee-centered work life.

Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your manager and our organization.

Position Summary:

The Customer Service Team (CST) Supervisor will manage personnel and functions within the contact center environment.

Primary Responsibilities:

• Responsible for day to day operations within the contact center department.
• Establish processes and controls within the department to promote excellent work quality, optimize customer service strategies, and achieve department and company goals.
• Plan, develop, and recommend department goals, consistent with Allsup's objectives.
• Work closely with both the leadership team and our customer service specialists to ensure department goals and objectives are met and challenged, on a consistent and regular basis.
• Evaluate current processes and establish new ones, in addition to encouraging all team members to identify areas of opportunity or improvement.
• Responsible for people management which includes staffing, coaching, development, performance management, motivation, and recognition of employees.
• Establish and maintain effective two-way communications within the department, to understand and support the needs and concerns of employees.
• Foster good communications within the department and, also, work closely with other leaders and staff throughout the organization.

Requirements:

• Bachelor’s Degree and/or equivalent Allsup experience preferred.
• Experience in customer service and/or related field required. Supervisory experience with proven leadership skills preferred.
• Must display a high level of initiative and drive to succeed, as this department is a fast paced and ever-evolving environment.
• Must have ability to support, encourage and motivate team members towards success within the team and organization.
• Must possess excellent problem solving abilities and cultivate innovative ideas.
• Excellent grammar, spelling, oral and written professional communication skills.

Benefits:

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Accounts
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

Schedule:

• Monday to Friday
• Full-time hours
• Hybrid work location

Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.