Supervisor, Customer Service Support (Medical Billing) Job at OrthoCarolina
At OrthoCarolina, our team is our greatest asset and the foundation of our success; we share a common passion for making lives better. We are a diverse group of individuals, accountable to each other through the backbone of our beliefs: trust, honesty and mutual respect; ensuring our voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote and environment of teamwork throughout the organization.
If these attributes align with the job culture you are seeking - then OrthoCarolina might be the right fit for you!
OrthoCarolina is currently seeking a Supervisor, Customer Service Support (Medical Billing) with the OrthoCarolina Business Office in Charlotte.
The Supervisor of Customer Service Support oversees the Customer Service Support department by effectively monitoring employee’s performance to ensure superior customer service, consistent goal achievement, and adherence to processes/procedure. Collaborates with manager to identify and implement process improvement strategies. Performs all duties in accordance with all company guidelines and applicable federal, state, and local regulations. Promote a team environment, working with other Customer Service Support Staff to provide patients with the best solutions for their financial situation. Other duties which can include:
- Carries out management responsibilities in accordance with the organization’s policies, including staffing, mentoring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
- Assists in answering escalated patient inquiries and answers complex/general questions from Customer Service Representatives.
- Develop, review and distribute Patient letters, including but not limited to, month end collection letters
- Coordinate job assignments for the Customer Support II representative, to include. training corrected claims, voided claims and assist with denial investigation and completion
- Close month end accounts for all PDUR and PSMALL queues
- Review and close month end accounts for Surgery Center (Mallard Creek)
- Review and assist with transmitting refund files for OC and Surgery Center (Mallard Creek)
- Handle voided and returned refund checks, responsibilities to include confirming check status and reissuing
- Conduct all annual employee evaluations for Customer Support representatives I and II
A career at OrthoCarolina will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment. Benefits offered include:
- Competitive salary package
- Health, Dental, and Vision insurance
- Health Savings Account
- Life insurance
- Short/Long term disability insurance
- Tuition Reimbursement
- Voluntary Home/Auto insurance
- Voluntary Accident/Cancer insurance
- Voluntary Legal Shield/Identity Theft
- Health Advocate – Employee Benefit Resource
- 401(k) retirement plan
- Profit sharing plan
OrthoCarolina is one of the nation’s leading independent academic orthopedics practices serving North Carolina and the Southeast since 1922. OrthoCarolina provides compassionate and comprehensive musculoskeletal care including operative and non-operative care, diagnostic imaging and rehabilitative therapy. Widely known for musculoskeletal research and training, OrthoCarolina physicians have specialized expertise in foot and ankle, hip and knee, shoulder and elbow, spine, sports medicine, hand, pediatric orthopedics, and physical medicine and rehabilitation. We commit to improving the lives of all we serve, by providing premier patient care and compassionate, personalized service. Over 300 OrthoCarolina providers see more than one million patient visits throughout western North Carolina each year.
- A positive voice image is essential to provide the best customer experience possible.
- Knowledge of HIPAA Privacy Regulations
- Knowledge of medical Terminology and Medical office procedures.
- Knowledge of NCIC guidelines helpful
Employee Type
Regular
Qualifications
Skills
Administrative
Education
Certifications
Language
Work Experience
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